-=PCTechTalk=- Re: Buying new computer............long
- From: "Kathy Ferrell" <fnkdf@xxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Tue, 2 Dec 2003 15:33:58 -0900
I guess I am a bit jaded, then, from working in this field for so long. I
am baffled why the general public thinks that they can remain ignorant about
their computers and expect the rest of the planet to lay down whatever they
are doing to fix it for them after they do something they shouldn't have and
it's now broken. This seems to be the case with computers but not cars,
VCR's, refrigerators, etc. There is PLENTY of information in the general
news that folks can read about viruses, spyware, etc. I see it in the
papers daily (the regular newspapers, not techy papers). Yes, it would be a
nice move on Dell's part to help their users out by suggesting they MIGHT
have a spyware problem but to expect them to fix it or tell the user how to
fix it is ridiculous. And people who get cancer after smoking 50 years
should be suing the tobacco companies, too, right? At some point, people
need to start being responsible for their own actions instead of blaming
everyone else and waiting for the world to make it all better for them for
free.
This forum is the perfect place for users to get an education and help from
those of us who don't mind lending a hand (after all, that's how we learned
it ourselves) and there are classes in every community, many for free or
online (gazillions of them for free) that will teach the newbie user the
perils of the internet, e-mail and the like. All it takes is a bit of time
and effort on the users part to gain the knowledge they need to run a
computer safely. No one would drive a car without first finding out where
the turn signals and lights are and familiarizing themselves with the
instrument panel. Why do people treat computers any differently? It's a
machine...you control it, not the other way around.
OK, I'm over my tirade now....thanks for letting me spew. I do agree,
however, that it would be a nice gesture on the part of any manufacturer to
help their users out by suggesting possibilities but I can also see Dell's
point of the cost involved and possible litigation. A typical case of CYA.
Kat
The hottest places in hell are reserved for those who, in times of greatest
moral crisis, maintain their neutrality. --- Dante 1265-1321
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of cris
Sent: Tuesday, December 02, 2003 12:40 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Buying new computer............long
I think the main reason they should acknowledge and do something about
spyware is because there are a lot of people out there who don't know that
spyware exists. If they start having memory problems with their systems and
don't know why, or other computer problems that could be related to spyware,
and they have paid support from whoever they buy their system from, I would
think that it would be-hoove the company to address the issue of spyware as
their possible problem. It's usually a pretty simple fix, and could help
their customer avoid a lot of grief.
I don't think that if I add a graphics program and start having problems
with that particular program, that the vender should deal with that - but
when a computer itself starts to crash and the customer has done virus scans
and can't find anything - they call for support - they should receive it. If
it is only, that it sounds like spyware, and explain what it is, and direct
them to where to find help for it.
CrisS
----- Original Message -----
From: Kathy Ferrell
To: pctechtalk@xxxxxxxxxxxxx
Sent: Tuesday, December 02, 2003 1:22 PM
Subject: -=PCTechTalk=- Re: Buying new computer............long
OK, when I get home tonight I'll send them to the list with my take on
stuff. As far as Dell not wanting to help users remove spyware they added
to their machines, I don't really see why anyone has a problem with that.
Why should they? It has nothing to do with their product. That's sort of
like asking General Motors to help me fix my car that I've rebuilt and added
lots of aftermarket items to yet when they don't work properly, it must be
GM's fault. But that's just my .02 cents. Kat
The hottest places in hell are reserved for those who, in times of greatest
moral crisis, maintain their neutrality. --- Dante 1265-1321
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of cris
Sent: Tuesday, December 02, 2003 3:51 AM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Buying new computer............long
I'd be interested in seeing them too !
CrisS
----- Original Message -----
From: Kathy Ferrell
To: pctechtalk@xxxxxxxxxxxxx
Sent: Tuesday, December 02, 2003 12:49 AM
Subject: -=PCTechTalk=- Re: Buying new computer............long
Sent you some specs offlist...Kat
"In a time of universal deceit, telling the truth is a revolutionary act."
---
George Orwell
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of J
Sent: Monday, December 01, 2003 3:49 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Buying new computer............long
I feel like a complete idiot sending this request - and will understand if
there are no replies...... :)
I am a senior female trying to buy a new computer.
Have had two Dells and have been more than happy with them.
Now looking at the Dell Dimension 8300 but in the 5 years since I bought my
present system too many changes have occurred and I am at a loss in making a
choice between the options Dell lists under each category.
Not sure what I need to purchase in order to have two monitors running (this
present one is a 20 in. Trinitron - a freebee from Dell when the
original monitor quit just as my 3 year warranty was up). I also
wondered if there is some way I could hook my present CPU into the new set
up (it has two disks - 1 with l3.4 GB and the 2nd a 40 GB divided into 4
partitions totalling about 36 GB.) I would be happy if I could
just access it as a "storage facility". I have been playing with
graphics and hate to lose the "stuff" I have collected .
I know nothing about the new DVD/CD and whatever configurations.
Or about the newest sound hardware/software. So I am at a loss as to what
to choose.
Firewire???? Memory sticks??????
I guess - bottom line - I would like to have a system without
limitations......... :)
And everyone I speak with advises me not to go with Dell but with a local
firm who can put together an equal system for half the price.
But I have no guarantee about how long these firms will be in business or
how they might honour warrantees.
Cost? I am relatively easy. (the one plus about being a senior
is that one no longer has to "save for the future"). But I would hate
also to think I was "taken advantage of". :))))
So if anyone knowledgeable has time to spare..........I would really
appreciate it if you would go through the options for the 8300 on the Dell
site..............and suggest what I should buy............
If I am asking too much - please just ignore me!!!!!!!!!! :)))
Or send me off to a site you think might clarify my questions for
me............
Jean
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