(The last email sent before I meant it to.) I don't know what has happened. Now if I want to open a Microsoft Office program such as Word or Excel, a box comes up. Windows Installer / and it says Preparing to Install. Then immediately another box opens. At the top of it is says: Microsoft Office Single Image 2010. In the box it says: Please wait while Windows configures Microsoft Office Single Image 2010. There is a bar below that showing the progress and it takes a little bit for that to do it's thing. Then.... A bigger box comes up. At the top it says Microsoft Office Professional 2010. Inside the box it says: Configuration Progress. Then there is a bar and you see the progress. Below that bar it says configuring Microsoft office 2010. Once it does that, then the documents will open. But, every time I have to open a document, it starts the process all over again. What's up with that and how to I 'fix' it? (That being said, my copy of Microsoft Office is authentic. I just do not know where my backup copies of it are if I need those to reinstall it. It's not something I can 'put my hands on' right now, as I am also not at my primary home right now.) Re-Na Hanson