RE: Re[3]: how good is oracle tech support?
- From: "Jacques Kilchoer" <Jacques.Kilchoer@xxxxxxxxx>
- To: <oracle-l@xxxxxxxxxxxxx>
- Date: Wed, 7 Apr 2004 10:20:26 -0700
To comment on Oracle support - I think Oracle support is actually very good,
but if you have more than an elementary question you need to push past the
first level(s) to get the answer you need. I have almost never had an
unresolved problem with Oracle support, though many times the answer has been
"we will need to file a bug report - is this really critical to you?" or "this
is solved in patch so-and-so."
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