Hi List, Hope all is well. This thread is a follow up to Janine Sisk's question on Oracle licensing for Personal Use. Since I did not want to hijack the thread, I am writing a new one. From Norman Dunbar's reply, I understand that I could buy Oracle Diagnostics Pack (in canada) for Canadian Dollars 111(named user perpetual license). With the perpetual license (lifetime license), I can get a CSI for lifetime: meaning I can logon to My Oracle Support and look into all notes. The following are my questions in regards to licensing: 1) Is CSI adequate to raise any support ticket or am I restricted to Oracle Diagnostics Pack issues. I believe the former is not possible, but would like to confirm it with you. 2) I do not see a version on Oracle Diagnostics Pack. So does it mean, I can raise a ticket for Oracle Diagnostics Pack issues on any version (ex: 8i, 9i, 10g, 11g, 12g....)? 3) Would buying a personal edition be only option if I have to get the privilege of raising support tickets (example: Database setup issues)? 4) For personal knowledge update, is it a good idea to install the already free Oracle enterprise edition (rac/non rac) and get the cheapest available named user perpetual license for CSI? Thanks a ton in advance. Additional Info: I'm presently using My Oracle Support access provided by my company Thanks, Sundar