If used properly, I think Platinum is a great resource. The quality of the
technicians are sometimes of question – I agree there. However, if you don’t
like the one you have, then you can always request another. I also think that
the biggest problems I’ve seen were with the customers who were the most hands
off. I think one place people miss out on when engaging Platinum support is by
taking advantage of the material and process that they have and learn about
what they are doing. Be as involved in the process and ask questions. Let them
do the heavy lifting but use the freed time to learn about the whole patching
process. At first, patching can seem daunting, but once you have done it a
couple of times (and have really dug into the dirty details like checking for
bugs in the current patch set, etc) then it ends up not being all that complex.
I have a great checklist that I built during my years of Exadata patching. In
it, more time is probably spent reading documentation (and subtle changes in
the process do occur during various time so you always need to re-read the
numerous documents). The volume of material can be so daunting that sometimes
Platinum will miss something subtle in a new patch.
I have a couple of fun stories there but I can’t really tell them.
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On ;
Behalf Of Mayen Shah
Sent: Friday, March 11, 2016 11:30 AM
To: rob@xxxxxxxxxxxxxxxx; oracle-l@xxxxxxxxxxxxx
Subject: RE: Oracle Exadata Top Three Selling points
Even though quality of oracle platinum team support/monitoring/patching is
questionable, that is added benefit.
From: oracle-l-bounce@xxxxxxxxxxxxx<mailto:oracle-l-bounce@xxxxxxxxxxxxx>
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of ;
rob@xxxxxxxxxxxxxxxx<mailto:rob@xxxxxxxxxxxxxxxx>
Sent: Friday, March 11, 2016 12:19 PM
To: oracle-l@xxxxxxxxxxxxx<mailto:oracle-l@xxxxxxxxxxxxx>
Subject: Oracle Exadata Top Three Selling points
I've put in a request for (2) Exadata 1/2 rack server (prod / dr ) and (2) 1/4
rack Exadata servers (SIT / DEV). My negotiation stated with full racks (really
wanted 1/2 racks). It's moving forward to what I really want.
Our current environment is 40+ Oracle 9i - 11g databases on what ever hardware
the customer could pull together. So, there are a couple solaris boxes, quite a
few windows database server and a linux server. each database running on it's
own server. My evil plan is to pull the customer into 2016 kicking and
screaming, migrating all these databases to 12C PDB to create a private DB
cloud. The DBA, development staff and director is supporing my efforts.
Now my director is asking for the three top bullet points to take to his boss.
On why we should go to Exadata.
What are your top three reasons to move to exadata. I want this to be strong;
so there is quite likely some things I have not thought about.
- Performance.
- Operational maintenance (one big server as apposed to 40+ servers scattered
over diffrent versions and OS's)
- Make the DBA staff happy. :-)
-Rob
===================================
Robert P. Lockard Oracle ACE
Winner of the 2015 Oracle Developers Choice Award for Database Design
President Oraclewizard.com, Inc.
"When given the choice between two evils, I always take the one I have not
tried." Mae West
(cell) 571.276.4790
(office) 410.766.6960
(fax) 410.766.0332
twitter @navonpilot
youtube https://www.youtube.com/user/n4281k
blog: http://www.oraclewizard.com
