RE: Manually creating OEM Incident?

From: "Herring, David" <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender "HerringD" for DMARC)
To: "COURTNEY.LLAMAS@xxxxxxxxxx" <COURTNEY.LLAMAS@xxxxxxxxxx>, "dmarc-noreply@xxxxxxxxxxxxx" <dmarc-noreply@xxxxxxxxxxxxx>
Date: Fri, 6 Sep 2019 17:51:09 +0000

Sure.  Recently I found a non-clustered env had reached 98% full on DBDATA but
we didn't get an alert.  Turns out our Incident Rule for space alerts was set
only for ASM Cluster vs. ASM Instance.  It got overlooked because we only have
a handful of non-clustered envs.  I updated our ASM Instance Incident Rule to
include space metrics but I would have loved at that point to quickly create an
Incident concerning space to force that Incident Rule to trigger an alert and
consequently a ticket being raised on CA Service Desk (CASD).

Another example is with testing a bridge we have from CASD to a 3rd party
company's ticketing system.  I'd love to issue a command to have an Incident
created to test the whole process at any time.  I know the CASD Connector has
the ability to run a test but that's a "getTicket" whereas I'd like the whole
process tested.  Currently I have a little script to push a mountpoint above
the warning threshold, then drop the temp files.  A real hack that is kind of
risky.

Regards,

Dave

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Dave Herring
DBA
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Short Hills, New Jersey  07078
Mobile 630.441.4404

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Subject: Re: Manually creating OEM Incident?

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hmm… can you give me a little background on what you’re trying to do?

On Sep 6, 2019, at 11:49 AM, Herring, David
<dmarc-noreply@xxxxxxxxxxxxx<mailto:dmarc-noreply@xxxxxxxxxxxxx>> wrote:

Folks, does anyone know if there's a way to manually / programmatically create
an OEM Incident outside of the console?  I was hoping that "emcli" would have
something like that.  It has " delete_incident_record" and "clear_problem" but
nothing for creating / raising an Incident.

This is for OEM 12.1.0.4 / 5.

Thx.

Dave

Follow-Ups:
- RE: Manually creating OEM Incident?
  - From: Le, Binh T.
- Re: Manually creating OEM Incident?
  - From: Courtney Llamas

References:
- Manually creating OEM Incident?
  - From: Herring, David
- Re: Manually creating OEM Incident?
  - From: Courtney Llamas

RE: Manually creating OEM Incident?

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