Re: MOS down - Message to Chris Warticki
- From: Charles Schultz <sacrophyte@xxxxxxxxx>
- To: daniel.fink@xxxxxxxxxxxxxx
- Date: Thu, 4 Feb 2010 11:14:55 -0600
It is my personal experience that Mr. Warticki often has an
overly-optimistic perspective, even in private email conversations. In
contrast, my communications with Richard Miller, John John E. So and Cheryl
Baggitt have been quite satisfying. Not always fruitful, but at least they
take the time to listen and assume I know what I am talking about. They
understand constructive criticism and listen well. In my opinion.
Richard has posted a few articles on the "other" support blog (
http://blogs.oracle.com/supportportal/). The last few he put up were over a
year in the coming (Parts 1 through 3 - still waiting for part 4 "This is
what we have accomplished to date"). *grin*
On Thu, Feb 4, 2010 at 09:54, Daniel Fink <daniel.fink@xxxxxxxxxxxxxx>wrote:
> Not that you will likely see this on Chris's blog - the last one I posted
> never made it...
>
> In response to the current outage and Chris's posting about "Best
> Practices" (
> http://blogs.oracle.com/Support/2010/01/oracle_support_new_year_back_t.html
> )
>
> Chris,
>
> Why are you blogging about 'Best Practices' when the 'Basic Practices' are
> not functional? MOS is unreliable, hard to use and does not deliver
> consistency in either results or access. I think it is time to go back to
> the basics as MOS is down for a fair number of people today (4 Feb 2010).
>
> As for staying positive - that is simply unrealistic. If all you and Oracle
> want to hear is positive, then you will consistently fail to deliver a
> usable product. I have been witness to far too many
> systems/upgrades/projects that fail because management only wants to hear
> positive.
> You should be asking us to stay constructive. Constructive is often
> negative, but you learn most from those who disagree with you.
>
> When will Oracle acknowledge that MOS is not delivering the expected and
> acceptable service? The perception of MOS and Oracle would be greatly
> enhanced by Oracle saying "We are having problems. We know that the problems
> are deeper than training and validation of single sign on. We know that the
> problems are not the fault of the users, but are the fault of Oracle. We are
> truly listening...here is the url independent of Oracle support to post
> issues and get updates."
> Acknowledging a problem - That's the core Best Practice.
>
> Regards,
> Daniel Fink
>
> -------------------------------------------
> Daniel Fink
>
> OptimalDBA http://www.optimaldba.com
> Oracle Blog http://optimaldba.blogspot.com
>
> Lost Data? http://www.ora600.be/
> --
> //www.freelists.org/webpage/oracle-l
>
>
>
--
Charles Schultz
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