Thanks, that link worked for me in IE8 too without even having to block or uninstall Flash first and it appears to be online now, but I don't see the ability to search the Knowledge Base - all I see are tabs for Home, Certification, Service Request and Communities so I guess they're still working on it. From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Adric Norris Clicking the link (after uninstalling flash) takes me to the following URL: <https://supporthtml.oracle.com/ep/faces/index.jspx>. Unfortunately, it doesn't appear to be online at the moment. :( running Firefox 3.5.5 ________________________________ Privileged/Confidential Information may be contained in this message or attachments hereto. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of this company shall be understood as neither given nor endorsed by it.