Further to the note on your website regarding your Delay Repay form I attach
details of a recent journey where the arrival was over 30 minutes late:
I was on the 17:00 Virgin East Coast train from Edinburgh to London Kings Cross
on 21st July - due to arrive 21:39.
According to my phone the train arrived at 22:11 (also reported on the arrivals
board at the station)
My customer reference is CBDXQCN7B8F
I was travelling 1st class, coach L seat 23.
The email address for this booking would probably have been
info@xxxxxxxxxxxxxxxxxx
Regards
Jonathan Lewis
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