[optimal] Re: Question for users of multiple Heidelberg FA/OCT with one central database.
- From: Jocelyn Gajeway <jocelyn.gajeway@xxxxxxxxx>
- To: "optimal@xxxxxxxxxxxxx" <optimal@xxxxxxxxxxxxx>
- Date: Mon, 28 Apr 2014 07:34:23 -0700
Hi Steve -
Depending on the error, this could be an issue with connectivity, or it
could be a minor workflow issue. There's solutions for both. Other than
more connections to a PC-based DB than we strictly recommend, it looks like
your network is ok
Please give me a call here in the office at 1-800-931-2230, x1104, and we
can talk about a few test situations you can try that may help. If you can
grab a screenshot or write down the specific error message, I will try to
target the solutions further.
Jocelyn
On Mon, Apr 28, 2014 at 7:03 AM, Steve Lusk <slusk@xxxxxxxxxxxxx> wrote:
> currently the FA/OCT heidelberg is the central deatabase, IE image server.
> We are running Cat5E wired network with a 1000gb switch. Network seems
> speedy enough. At any given time there are 5 systems accessing the database
> but there can be as much as 10 PC's with the software open, albeit not all
> are being utilized at the same time. The problem seems to be with teh
> central database PC. It gives us error messages and lockouts that require a
> reboot. Very tedious and time consuming on a busy day. I'm trying to get a
> feel for what other groups are using successfully before I get heidelberg
> involved to find our next move.
>
> Steve Lusk, CRA
> Vistar Eye Center Retina Consultants
> 5296 Peters Creek Road
> Roanoke, VA 24019
> Phone: (540) 342-3400 ext. 4731
> Fax: (540) 362-1155
> slusk@xxxxxxxxxxxxx
> www.vistareye.com
>
> The information contained in this email may contain confidential health
> information that is privileged and legally protected from disclosure by
> federal law, the Health Insurance Portability and Accountability Act
> (HIPAA). This information is intended only for the use of the individual
> or
> entity named above. If you are not the intended recipient, you are hereby
> notified that reading, disseminating, disclosing, distributing, copying,
> acting upon or otherwise using the information contained in this
> facsimile
> is strictly prohibited. If you have received this information in error,
> please notify the sender immediately.
>
> Thank you.
>
>
>
> -----Original Message-----
> From: optimal-bounce@xxxxxxxxxxxxx on behalf of Sandor Ferenczy
> Sent: Mon 4/28/2014 9:27 AM
> To: optimal@xxxxxxxxxxxxx
> Subject: [optimal] Re: Question for users of multiple Heidelberg FA/OCT
> with one central database.
>
> How many concurrent users do you typically have accessing the database?
> What is the current speed of your network? (wireless/wired/100bT/1000bT)
>
> Network speed is the first thing to address, then the "server" (the
> main spectralis, NAS, dedicated server, etc),
>
> What are the specific errors you are receiving?
>
> -sandor
>
>
>
> On Mon, Apr 28, 2014 at 9:15 AM, Steve Lusk <slusk@xxxxxxxxxxxxx> wrote:
> > Hi all. Wanting to pick the brains of those of you who are using more
> than one Heidelberg units. We currently have one FA/OCT unit that houses
> our central database and one that just does OCTs. we have about 14 review
> stations that all access the FA/OCT unit. We are experiencing multiple
> error messages on busy days from a seemingly overloaded central database. I
> was curious if anyone else is using a similar setup and what type of image
> server, NAS or whatever that you use and how efficient it saves image
> information.
> >
> > Thanks,
> > Steve
> >
> > Steve Lusk, CRA
> > Vistar Eye Center Retina Consultants
> > 5296 Peters Creek Road
> > Roanoke, VA 24019
> > Phone: (540) 342-3400 ext. 4731
> > Fax: (540) 362-1155
> > slusk@xxxxxxxxxxxxx
> > www.vistareye.com
> >
> > The information contained in this email may contain confidential health
> > information that is privileged and legally protected from disclosure by
> > federal law, the Health Insurance Portability and Accountability Act
> > (HIPAA). This information is intended only for the use of the individual
> > or
> > entity named above. If you are not the intended recipient, you are hereby
> > notified that reading, disseminating, disclosing, distributing, copying,
> > acting upon or otherwise using the information contained in this
> > facsimile
> > is strictly prohibited. If you have received this information in error,
> > please notify the sender immediately.
> >
> > Thank you.
> >
>
>
>
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