For those that may not be familiar with Heyex 2 and running into such
situations, take a look at the Heidelberg’s website. Heyex 2 will be the
resolution you are seeking.
Joey Hatfield
Area Sales Consultant
Heidelberg Engineering
Mobile: 501-515-0697
email: jhatfield@xxxxxxxxxxxxxxxxxxxxxxxxx
10 Forge Parkway l Franklin, MA l 02038
Tel:
Fax:
www.heidelbergengineering.com
www.spectralis.info
On Feb 23, 2018, at 10:13 AM, Sandor Ferenczy <sandorferenczy@xxxxxxxxx>
wrote:
In my experience, the best fix is to upgrade to a more robust database
solution (yes, this is not a quick fix when you are not the developer)
Access is simply a poor solution for networked, multi-user databases, as
anyone of us who has similar setups has realized.
Mo’ users, Mo’ problems.
-sandor
On Feb 23, 2018, at 8:43 AM, David Bennett <david.bennett@xxxxxxxxxxxxx>
wrote:
We have been having a rash of random database crashes on
our Spectralis. This is happening 1-2 times a week. Recently 3 times in one
day. Heidleberg has been very helpful logging on and rapidly correcting the
database. This is on a network. The servers have been tested. We have had
all the lines tested both input and output as suggested by Heildleberg. We
are making sure the machines are shutdown properly, workstations closed out
properly and data properly archived.
Having the database randomly corrupt is annoying
especially during heavy clinic use because it shuts down all the capture
stations and all the workstations across both campuses. At times I cannot
get into Heidleberg quickly causing us to reschedule patients while
Heildleberg system is down. Obviously the database fix is an easy one since
it takes no longer than 5 -10 minutes to get us back up and running. I
recently asked Heidleberg to tell me how to correct the Access database
since we cannot seem to find the cause of the corruption . Their response
was he was “reluctant” to give their fix it to me.
Has any other users had similar database corruption
issues? Did you isolate where the issue was? How was it solved? Any help
here or offline would be appreciated.
David B. Bennett
VCUHealth System
Virginia Commonwealth University
Department of Ophthalmology
Richmond, VA
david.bennett@xxxxxxxxxxxxx
