David-
I can help you with this.
Please feel free to contact me at
Jonathan.shankle@xxxxxxxxxxxxxxxxxxxxxxxxx
Looking forward to speaking with you.
Best,
Jonathan Shankle
On Fri, Feb 23, 2018 at 8:43 AM David Bennett <david.bennett@xxxxxxxxxxxxx>
wrote:
We have been having a rash of random database crashes--
on our Spectralis. This is happening 1-2 times a week. Recently 3 times in
one day. Heidleberg has been very helpful logging on and rapidly correcting
the database. This is on a network. The servers have been tested. We have
had all the lines tested both input and output as suggested by Heildleberg.
We are making sure the machines are shutdown properly, workstations closed
out properly and data properly archived.
Having the database randomly corrupt is annoying
especially during heavy clinic use because it shuts down all the capture
stations and all the workstations across both campuses. At times I cannot
get into Heidleberg quickly causing us to reschedule patients while
Heildleberg system is down. Obviously the database fix is an easy one
since it takes no longer than 5 -10 minutes to get us back up and running.
I recently asked Heidleberg to tell me how to correct the Access database
since we cannot seem to find the cause of the corruption . Their response
was he was “reluctant” to give their fix it to me.
Has any other users had similar database corruption
issues? Did you isolate where the issue was? How was it solved? Any help
here or offline would be appreciated.
David B. Bennett
VCUHealth System
Virginia Commonwealth University
Department of Ophthalmology
Richmond, VA
david.bennett@xxxxxxxxxxxxx
