Thanks, James. Not expecting miracles of course, but glad to know we can
request them if we’re website customers too.
For all that this list only really flairs up when there are problems, the NTNM
service really is extraordinary value for money. I for one am very glad I can
read my local and national papers of choice on a daily basis. So even if there
are many technical improvements to make the service run better, we can’t any of
us say that you’re doing a bad job.
S.
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of ;
James Bartlett
Sent: Saturday 24 February 2018 04:47 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Papers Today
Hi Sean,
Thank you for your email. An email addressed to newsagent@xxxxxxxxxxx advising
which newspaper title and date(s) you have not received will help us get you
the title once we have received it from our suppliers. We need a little time
to tidy up the raw feed we receive from them.
Thank you, James
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of ;
Sean Randall
Sent: 24 February 2018 16:44
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: Papers Today
James,
Presumably those of us who don’t choose to strain your own systems with email
delivery may request a copy of a paper we’ve missed due to this technical error?
To whom do we make such a request, please?
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of ;
James Bartlett
Sent: Saturday 24 February 2018 04:24 PM
To: ntnm@xxxxxxxxxxxxx
Cc: Newsagent Mailbox
Subject: [ntnm] Re: Papers Today
Hi,
We are aware that the many papers, primarily National papers, have gone out as
supplements only.
The external company that supplies the newspapers to us, and to many other
organisations, has failed to send through the main newspaper content – so we
have nothing to work with to send on to you. Our own internal systems are
working fine but with no content to share, we are at a disadvantage.
We have chased them for the files but we anticipate these will arrive on Monday
at the earliest. We can send them on to email customers but we won’t be able
to put them on our website as the latest daily papers will be on there by that
point. Until we hear back from the supplier, we don’t have a reason why this
happened or any assurance at this moment of a fix for Sunday’s papers but we
will be checking and chasing.
Apologies as this leaves you with no newspaper to read which is frustrating for
you and for us too.
Regards, James
---
James Bartlett
RNIB Newsagent
Tel: 01733 375335
Email: james.bartlett@xxxxxxxxxxx
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of ;
Dan Roche
Sent: 24 February 2018 12:22
To: ntnm@xxxxxxxxxxxxx; Newsagent Mailbox <Newsagent.Mailbox@xxxxxxxxxxx>
Subject: [ntnm] Papers Today
Hello,
I’m missing my local paper today. South Wales Echo and its not on web site.
Is anyone missing there local paper today?
Also Main section of Daily Mail for today is missing its main section!!
Dan
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