Ok my papers arrived at 11:37 this morning.
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Long, Alison
Sent: Thursday, September 24, 2015 9:37 AM
To: ntnm@xxxxxxxxxxxxx
Cc: Mailbox, Newsagent
Subject: [ntnm] Re: Missing E-Mail Titles 24 Sept 2015
Hi Chris
Kirsten is currently off poorly. I apologise, I thought our phone
call yesterday provided an update. We have not been responding by
email to BT customers, as we expect them to be blocked.
As you know, the newspapers are generating on our website and being
emailed out. The fault is somewhere in the BT system. I know their
engineers are looking into it as a matter of urgency, and you are not
the only customer affected. I will chase for an update.
Thanks
Alison
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Chris James
Sent: 24 September 2015 09:23
To: Mailbox, Newsagent
Cc: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Missing E-Mail Titles 24 Sept 2015
Hi Kirsten
I have received the following three titles by e-mail to my BT address
this morning: Daily Post; Daily Record and International New York
Times, but nothing else at the time of writing. All three e-mails are
timed at 0821 hours. I received nothing from you yesterday to my BT
address, but they came through fine to my Gmail address.
I did e-mail you yesterday asking for an update but received no reply
to my e-mail. I also contacted BT who admitted that the problem BT
customers were experiencing a week or s back had returned, i.e. all
e-mail from RNIB was being treated as Spam, and they were
investigating as to why this problem had returned.
Kind regards
Chris
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