[ned] Re: Apps error Java.lang.runtime.exeption
- From: Matthew Wennersten <matt@xxxxxxxxxxx>
- To: ned@xxxxxxxxxxxxx
- Date: Thu, 29 Mar 2012 13:53:11 +0530
Gonzalo and team,
We also saw this error from time to time in India, but in NED 2.0. This would
happen for a small number of phones immediately after launching the
application. Users would see the initial startup screen and then a dialog box
of java.lang.runtime.exception would popup.
We couldn't work out why this was happening, but uninstalling and re-installing
NED seemed to fix it. We suspect it was a corrupt file in the JAR. We sent an
SMS link to a new NED 2.1 JAD/JAR, had them uninstall and all was well. For 1
teacher, this persisted after reinstall, but we suspect that their download was
corrupt. One of my field team visited the school and swapped phones with that
teacher, then we did a factory reset of the phone, re-imaged the phone using
NED Ovi Suite, and it was fine.
Cheers,
Matt
On 29-Mar-2012, at 1:19 PM, Dominik Frankowski wrote:
> Hi Gonzalo,
>
> Could you ask the teacher about more information?
>
> 1. What screen? As the first screen after start can be a “login screen”
> or a “select server“ screen
> 2. What does “Enter” mean? There is no such option on my phone in menu.
>
> BR,
> Dominik
>
>
> From: Gonzalo Plaza [mailto:goplaza@xxxxxxxxx]
> Sent: Wednesday, March 28, 2012 9:38 PM
> To: Dominik Frankowski; ned@xxxxxxxxxxxxx; Patrick.Gonzalez@xxxxxxxxx
> Subject: NED
>
> Hi Dominik,
>
> One of our teachers faced this problem:
>
> Following the path in the NED 2,1 (Nokia C7):
>
>
> Icon NED -----Menu-----Enter-----Appear the error as follow:
>
> Apps error
> Java.lang.runtime.exeption
>
>
> Do you know why appears that error?
>
> Thanks
>
> Gonzalo
Matt Wennersten
Head - Scalability in Education
+91 95000 35312
matt@xxxxxxxxxxx
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