[muglo] Re: Brother Printer Problem
- From: Leith Peterson <lpeterso@xxxxxxxxxxxx>
- To: muglo@xxxxxxxxxxxxx
- Date: Sun, 29 Aug 2004 20:52:46 -0400
Hi Kathryn:
I've never used OSX, so perhaps they've changed the names for
folders. You could try doing a find for "Brother" and perhaps that
will locate it. Or else, I believe Brother leaves an installation
log after the driver is installed, so you could look through that and
see where it's installed things.
Make sure you have the most recent driver for your printer. The last
time I checked they were available as a free download from the
Brother site. It seems to me that after I installed a more recent
driver, I had fewer problems with the pending print jobs.
I just checked my notes and it says to increase the memory for the:
BR_Print Monitor Extension
Cheers,
Leith
>Hi Leith:
>
>Thanks for the info.
>
>Brother has changed its toll-free number in Canada to 1-877-276-8437.
>
>I couldn't find the System Folder and thus the Brother Print Monitor
>Documents - where should I be looking?
>
>Cheers,
>
>Kathryn
>
>On Aug 29, 2004, at 4:52 PM, Leith Peterson wrote:
>
>> I have a Brother printer HL1240, with an iBook running OS 9.2.2.
>> I've also had problems trying to stop a print job with it. Brother
>> Canada has a toll free number, 1-800-853-6660, at least the last time
>> I phoned them last year.
>>
>> Back in 2001, I found in the "Brother Solutions Centre":
>>
>> http://solutions.brother.com/Library/faq/printer/prfaq0026/
>> prfaq0026.html
>>
>> a help sheet called "Print Jobs are Pending using a Mac via USB
>> interface". I don't know if it's still there or not.
>>
>> It says you are supposed to open the Brother Spool Folder in the
>> Systems Folder, and drag all the items to the trash and empty it. On
>> mine, it's open the Brother Print Monitor Documents in the System
>> Folder. However, I found I had to restart, as the trash wouldn't
>> empty, even when I pressed Control. The items in the Documents
>> Folder aren't locked, as I remember, so that's not what's stopping
>> them from being trashed. You might try holding down the option key
>> when dragging to the trash--I've got a note about that, but I don't
>> know if I tried it and it worked or not.
>>
>> I've been mostly printing pdf files where I have to select the pages
>> I want to copy, so I haven't run into this problem lately. However,
>> I welcome any information you get from Brother on the topic, for, as
>> I remember it, the trashing method didn't always work.
>>
>> It's important to increase the memory for the printer.
>>
>> Also, FYI, if you're looking to get your Brother printer cleaned down
>> the road, I believe the only place in town that has the expertise to
>> do it is London Business Machines. They are in the process of moving
>> to Oxford and Third.
>>
>> So, pls let me know if you find out anything more than I told you.
>> Thanks.
>>
>> Leith
>>
>
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