[mso] Re: strange problem with attachments - Outlook 2003
- From: chizotz@xxxxxxxxx
- To: mso@xxxxxxxxxxxxx
- Date: Mon, 26 Jul 2004 14:57:20 +0000
I suspect it's an encoding/decoding issue. Binary files, like .doc files from
Word, are encoded into plain ASCII text for email transmission. There are
several methods used to do this, and if the recipient is not set up to use the
method that the message is sent in, they will receive what appears to be a
long random jumble of text (which could be mistaken for "machine code", as it
may look similar to what you might get if you tried to open a binary file in a
text editor) instead of a usable file. An encoding/decoding issue would
explain why both Word and .zip files are affected for certain users, since
both are binary formats. You might want to investigate that area a little and
see what you come up with.
HTH,
Ron
> Hi everyone,
> Bear with me as I'm not entirely sure this is an Outlook problem but I'm
> posting it in several places hoping I'll figure out where the problem is
> so we can get to the bottom of it. I have a client using Outlook 2003
> on Windows XP and sending emails to a number of different recipients.
> The emails contain Office attachments - mostly Word files - in versions
> 2003, 2002 and 2000 (the problem happens in all three versions). The
> problem is that some of the recipients are having problems with the
> attachments - they can open them, but all they see is machine code
> instead of the correct message content. Even when she zips the
> attachment, the machine code thing still happens after unzipping. The
> recipients experiencing this are at AOL, earthlink, and MSN. I know
> that AOL can be weird, so I would normally just say AOL is AOL and not
> go much further than that, but I'm curious about why it would be
> happening with folks at earthlink and MSN. It is my understanding that
> those folks use Outlook for their received email. The other weird thing
> is that it's not all AOL, Earthlink or MSN recipients - only a few. And
> it happens all the time with just those recipients.
>
> Does this sound even remotely familiar to anyone? Any hints on where I
> should go to find what is causing this? I'm not sure it's Office, but
> I'm also not sure it's not, so that's why I'm posting.
>
> Thanks,
> Elise
>
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