[mso] Re: outlook 2002 not retaining password answer from server
- From: "Dian Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Fri, 1 Aug 2003 19:37:08 -0500
>i'm not paying $245 for tech support from microsoft Lexi
One more time...YOU DON'T HAVE TO PAY FOR TECH SUPPORT...USE THE MS
NEWSGROUPS, THEY'RE FREE!
http://support.microsoft.com/newsgroups
Dian Chapman
Technical Consultant
& Microsoft MVP
Free Word Tips & Tricks eBook: http://www.mousetrax.com/books.html
Free Tutorial site: http://www.mousetrax.com/techpage.html
Free Support Ezine: http://www.mousetrax.com/techtrax/
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Lexi
Sent: Friday, August 01, 2003 7:05 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: outlook 2002 not retaining password answer from server
No help at all and they've shifted the blame Hmm What now....i'm not paying
$245 for tech support from microsoft Lexi
Thank you for contacting SBC Internet Services Customer Care.
We have received your e-mail stating that your password information is not
retained even though you have chosen to save the password while accessing
your e-mail via Outlook 2002. We understand your concern and apologize that
you are experiencing this issue.
The remember password information stored on your e-mail client is related to
your e-mail client, SBC Yahoo! Servers interact with the web access feature
via cookies that remember your password on the SBC Yahoo!
web pages. After researching your case history, this particular issue
occurs due to the incorrect registry information for your configured account
and our expertise is limited to diagnose this particular issue.
As you have already checked the Microsoft Help site, we sincerely request
that you again contact the Microsoft Help desk who can efficiently handle
this particular issue and resolve it permanently.
Please refer to http://support.microsoft.com for the appropriate solution.
We apologize that we are transferring you to a different Department and
assure that your issue will be diagnosed and resolved permanently. We
appreciate your co-operation in this matter and thank you for your patience.
You may find answers to most common questions asked by our members at
http://www.sbcis.com. Please refer to case number 33289120, in any future
contact, related to this correspondence.
Your contact with our office is appreciated. Thank you for informing us of
your concerns.
Sincerely,
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