[mso] Re: a long sad tale
- From: "Linda F. Johnson" <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Sat, 18 Oct 2003 11:01:44 -0400
Errol...did you try opening the old pst in Outlook? In Outlook's File Menu,
choose Open>Personal Folder File (in OL2k) or Outlook Data File (in OL2k2).
If you can get it open, you can drag and drop the mail and folders from the
old pst to the new one (using the Folder List)..then, when you've moved what
you want, right click on the old one and choose "Close <whatever it's
called>".
I'm assuming, from what you said, that you can still open this .pst file,
but can't download new mail to it.
However, if you can't open it, try running the Inbox Repair tool on it and
see if you can open it then. The Inbox Repair Tool is a file on your hard
drive named scanpst.exe.
But, I'm confused as to why fixing your Outlook .pst file would also fix
your wife's Incredimail? That makes me think it wasn't really a problem
with the .pst file in the first place.
Linda F. Johnson, M.A., MOS
Linda's Computer Stop
http://personal-computer-tutor.com
Free e-Books, Newsletter, and tutorials
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Errol Sapir
Sent: Saturday, October 18, 2003 4:02 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] a long sad tale
Hi All
I am now recovering from a traumatic "office" experience.Two days ago my
mail didn't come into outlook. The receiving mail said that I had x number
of mail and was downloading bit nothing happened. A while later, when
trying, the number of letters "received" increased but still nothing was
downloaded. It went through all the motions of downloading while taking an
exorbitant amount of time. Still no mail in the "inbox".
I went to Incredimail which my wife prefers for her mail. There the mail got
"stuck" on 1% and refused to move. My IP enables me to get mail as
"webmail". There there were no problems. I could read my mail, send mail,
delete etc. It seems that only with the"pop" download did I have a problem.
Before calling my IP I tried one more thing which worked. I used a
"mobile"(for want of a better word) mail program called "Geminisoft Pimmy".
Here again I was able to read my mail and do all actions with my mail.
I called my IP and was convinced that the problem was on my computer (which
I had already concluded myself). I then did everything except format my
disk. I uninstalled outlook and incredimail and re-installed them. Did a
scandisk and defrag etc.etc. Nothing helped.
I then went to the pst file (which on windows xp is buried deep in
documents) and tried to "do something" with it - move, copy, save etc. With
some of the attempts I got a CRC message. My hard disk is ok so I couldn't
understand that one. Eventually I succeeded in re-naming the pst file.
I went back into outlook and created a new pst file, obviously without all
the settings of the old one. Everything got back to working order. My mail
now gets downloaded, I imported my saved address book again. The only thing
I really would like to do and can't is read my old mail and get the letters
I need from there. Is there any way of doing this?
Errol
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