Does this user have write/delete access to the machine's local Temp directory? Are there a user specific AND a system level Temp folder specified in the environment variables? Does this user have write/delete access to both these locations (Word will prefer the currently logged on user's temp folder to the system specific temp folder, normally)? MSKB article 89247 gives a complete treatment of how Word97 uses temporary files in a number of situations including the one you describe. A user without access to a valid Temp folder can cause this error. The way to test, perhaps, is for a local administrator of the system to attempt to read the same file in the same conditions and observe any differences in Word's behavior. Greg Chapman http://www.mousetrax.com "Counting in binary is as easy as 01, 10, 11! With thinking this clear, is coding really a good idea?" > -----Original Message----- > From: mso-bounce@xxxxxxxxxxxxx > [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of G. Kolanowski > Sent: Wednesday, January 29, 2003 10:15 PM > To: mso@xxxxxxxxxxxxx > Subject: [mso] Word 97 Issue > > > > I have just installed a new computer,on our network that has > Windows XP. We are still using Word 97. When the user at > this computer tries to access a file that is already opened, > a dialog box appears and tells her she can not open this > file...it is being used by another user. It does not give > her the option to open a "copy" of the file as we are all > used to receiving. > > I have installed six new WIN XP computers and this is the > only one that responds to this specific situation in this way. > > Any thoughts or suggestions regarding this? > > ~.~.~.~.~.~.~.~.~.~.~.~. > Gail Kolanowski > Sterling Dimensions > *Virtually Assisting You* > email: gail.k@xxxxxxxxxxx > > Light today for tomorrow! > Elizabeth Barrett Browning > ~.~.~.~.~.~.~.~.~.~.~.~. > > ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************