[mso] Re: Rules don't rule

  • From: "Linda F. Johnson" <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
  • To: <mso@xxxxxxxxxxxxx>
  • Date: Fri, 3 Oct 2003 12:05:06 -0400

Wish I could help you with this, Lisa...but I think you have run across one
of the bugs in Outlook rules that have plagued some of us for a long time.

I find that Outlook rules are not always reliable...for example, I have a
rule that says to move messages from Barbara Jones to a specific
folder...and yes, it does this, but it ALSO moves messages from Barbara
Smith and Barbara Wilson to this same folder...and yes, even in Outlook 2002
and 2003, this still continues to happen...this rule will only work when I
assign it to the email address of Barbara Jones and NOT to her name.  Why
Outlook can't do this, is beyond me.

So...that being said, I'm not sure why the first message you show is not
being caught by the rule...but I'm pretty sure the SECOND message is being
caught becuz of the word "undeliver" which is the first part of your word
"undelivered"....try making your rule, using "undeliver" instead of
"undelivered" and tell us if that catches "undeliverable".

I'm really just guessing here...but I can tell you that you don't "appear"
to be doing anything incorrectly and you may be just running into one of the
bugs in Outlook rules.  You might want to go to slipstick.com and see if
they offer you any help on this.  Good luck and let us know if you find an
answer there. 


Linda F. Johnson, M.A., MOS
Linda's Computer Stop
http://personal-computer-tutor.com
Free e-Books, Newsletter, and tutorials


-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Green
Sent: Friday, October 03, 2003 11:44 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Rules don't rule

Hi all,

Can anyone help please...

I'm having problems with setting up a rule in Outlook.
I'm using outlook 2000 with W98 SE.

I want to send incoming mail that has "undelivered" in the message to a
foldwer called "undelivered".



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