-----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Linda F. Johnson All I could find about error 0x800CCC13 is this: http://www.modemhelp.net/oeerrors/oe_error_0x800ccc13.shim But this refers to OE which you said works fine. Yep OE is fine. Then, I found this reply in one of the Outlook news groups: "No matter, I solved it! I deleted the first message in my account (which was spam anyway) and the rest of my messages downloaded! I can't believe it was something so simple!" So...can you get to your mail via a web interface and delete the first one? I have no problem downloading my emails, I can't send them, the "test account settings" works fine & sends this email but no other emails will get sent. Michael ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************