[mso] Re: Office Question (from someone else)
- From: "Charles R. Buchanan" <crbgfblab@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Tue, 3 Sep 2002 18:43:35 -0700
Well, believe it or not, I'm trying to find those very answers for someone
else! :-) She's using O2K. She deleted the normal.dot
I dunno why IE repair was used. (Maybe a WILD guess? Maybe that worked when
everything else failed! <shrug>) Kinda lost me on the eraser tool though.
:-O
Will get back to you in a bit....:-)
-> -----Original Message-----
-> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
-> Behalf Of Linda F. Johnson
-> Sent: Tuesday, September 03, 2002 6:33 PM
-> To: mso@xxxxxxxxxxxxx
-> Subject: [mso] Re: Office Question (from someone else)
->
->
->
-> You are confusing me Charles. If the problem is only happening in Word,
-> why are you doing an IE repair and reinstalling Windows? And when you
-> run the Office Eraser, if it tells you to remove XP, I assume it's
-> referring to Office XP and not Windows XP.
->
-> What version of Office are you using? Are you sure you had the right
-> eraser? There are different ones for different versions. Has this
-> always happened in Word? Is this an upgraded version from a previous
-> version?
->
-> Do you have a lot of customized settings in Word (special toolbars,
-> macros, etc)? If not, why don't you try searching your hard drive for a
-> file named normal.dot and rename it (if you find more than one, rename
-> them all) Make sure Word is closed before you do this. Then reopen
-> Word and it will make a new clean normal.dot and see if you still have
-> the problem.
->
-> Report back. LOL
->
-> Linda
-> Publisher ~ ABC ~ All 'Bout Computers
-> Owner ~ Linda's Computer Stop
-> http://personal-computer-tutor.com
-> FREE MS Office eBook Tutorial
-> http://personal-computer-tutor.com/library.htm
->
->
->
-> -----Original Message-----
-> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
-> Behalf Of Charles R. Buchanan
-> Sent: Tuesday, September 03, 2002 9:02 PM
-> To: MS Office Mailing List
-> Subject: [mso] Office Question (from someone else)
->
->
->
-> I have a machine that will allow you to open an existing Word document,
-> click
-> around and scroll around that document w/the mouse, but the minute you
-> touch
-> the keyboard, the whole machine freezes. I've tried uninstalling and
-> using
-> the eraser, but when you run the eraser tool it says you have to remove
-> XP.
-> Uhhhh...this is a Win98 machine...no XP on it anywhere...did IE repair,
-> reinstalled Windows...tried going from Pro to Small Business...same
-> thing...This behavior isn't exhibited in any other program on this
-> machine.
-> Everything else is working just fine.
->
-> Anybody got any suggestions?
->
->
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