[mso] Re: Office Question (from someone else)
- From: "Linda F. Johnson" <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Tue, 03 Sep 2002 21:33:03 -0400
You are confusing me Charles. If the problem is only happening in Word,
why are you doing an IE repair and reinstalling Windows? And when you
run the Office Eraser, if it tells you to remove XP, I assume it's
referring to Office XP and not Windows XP.
What version of Office are you using? Are you sure you had the right
eraser? There are different ones for different versions. Has this
always happened in Word? Is this an upgraded version from a previous
version?
Do you have a lot of customized settings in Word (special toolbars,
macros, etc)? If not, why don't you try searching your hard drive for a
file named normal.dot and rename it (if you find more than one, rename
them all) Make sure Word is closed before you do this. Then reopen
Word and it will make a new clean normal.dot and see if you still have
the problem.
Report back. LOL
Linda
Publisher ~ ABC ~ All 'Bout Computers
Owner ~ Linda's Computer Stop
http://personal-computer-tutor.com
FREE MS Office eBook Tutorial
http://personal-computer-tutor.com/library.htm
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Charles R. Buchanan
Sent: Tuesday, September 03, 2002 9:02 PM
To: MS Office Mailing List
Subject: [mso] Office Question (from someone else)
I have a machine that will allow you to open an existing Word document,
click
around and scroll around that document w/the mouse, but the minute you
touch
the keyboard, the whole machine freezes. I've tried uninstalling and
using
the eraser, but when you run the eraser tool it says you have to remove
XP.
Uhhhh...this is a Win98 machine...no XP on it anywhere...did IE repair,
reinstalled Windows...tried going from Pro to Small Business...same
thing...This behavior isn't exhibited in any other program on this
machine.
Everything else is working just fine.
Anybody got any suggestions?
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