Some trouble shooting thoughts:
Is it on all Netflix shows, or just Suits?
As of last night my older Apple TV was still giving episode descriptions on
shows, specifically Orange Is The New Black and Unbreakable Kimmy Schmidt.
As of right now episode descriptions are there on the IOS app, specifically
Suits.
I don’t know the new Apple TV, is there a way to remove and reinstall specific
apps like Netflix?
I’m on teh Canadian Netflix too, so I’m guessing it’s not a region specific bug.
Ian
On Jul 7, 2016, at 9:32 AM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx> wrote:
Hi all,
Last night I sat down to watch season 5 of Suits. I haven't used my Apple TV
for quite a while, so I was surprised to find out that the episodes in
Suits, and other NetFlix series, seem not to be labelled. I am able to swipe
up and down and hear VO say, "Season 1", Season 2", etc. When I choose a
season, however, and swipe right to get into the list of episodes, VO just
says, "label", "label", etc.
I called Apple and the person I talked to said he will escalate the issue.
He seems to think it is a NetFlix issue. He was able to reproduce it on his
end.
I called NetFlix, and the person there thought it was probably an Apple
issue. I explained to him that it only happens in NetFlix, but his manager
suggested that we reset the Apple TV. He reassured me that I wouldn't lose
any of my apps, but, of course, I lost all of them. Good thing I didn't have
too many apps installed! :)
Needless to say, resetting the Apple TV did not fix the problem.
Has anyone else experienced this issue? If so, is there a fix, or do we need
to wait till the next update to NetFlix or Apple TV?
Thanks,
Russell
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