Thank you so much!
On Oct 27, 2020, at 5:46 AM, Dane Trethowan <grtdane@xxxxxxxxxxxxxxxx> wrote:
May be something in this article would assist your friend.
The article seems to be extremely comprehensive.
https://pdf.wondershare.com/ios-14/fix-ios-14-ugrade-failed-issue.html#:~:text=Reset%20Network%20Settings&text=Therefore%2C%20resetting%20network%20settings%20can,To%20reset%20the%20network%20settings%3B&text=Hit%20the%20Reset%20function%20and,and%20retrying%20the%20iOS%20update.
On 27 Oct 2020, at 9:14 pm, trish <patricia.zoellers@xxxxxxxxx> wrote:
this is from a friend of mine who has a friend who can’t get their 6s to
update to ios 14,so wonder if anyone on list has any suggestions?
the friend has 20/gb free storage available
Thanks for any help,
Trish
************friend has a 6s which he is trying to update.
he h verified that the 6s does take the latest update.
The update seems to download fine, then there is an update failed error,
and the phone goes back to download and install.
things we have tried include.
1. deleting the downloaded update and restarting the phone.
2. doing a hard reset.
3. resetting network settings.
4. erasing the phone and setting it up as a new iPhone.
Looked on google and we could ’t find any other options.
The only other option we could find is using iTunes and updating with a
pc.
Trouble is that my friend has had a stroke and cannot use a pc and he
doesn’t have iTunes.
so does anyone know of anything else we can try?
thanks.
Maria
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