[LRFlex] Re: Not So Wonderful Kindermann Service
- From: GREG LORENZO <gregj.lorenzo@xxxxxxx>
- To: leicareflex@xxxxxxxxxxxxx
- Date: Sat, 17 Jul 2004 15:46:44 -0600
*hit happens. Too bad it had to happen to you in this instance.
I have sent Gerry two SL2's, two M2's and an M3 for CLA's in just the last 18
months and I couldn't be happier and more satisfied with the quality of the
work and turnaround time.
It does seem that when things go work in any transaction a multitude of things
go wrong...
Did you talk directly to Gerry Smith? If not please give him a call or send him
an email detailing whats transpired and your out of pocket expenses.
Regards,
Greg
----- Original Message -----
From: Earthmother <veggie@xxxxxxxxxxxxx>
Date: Friday, July 16, 2004 6:00 pm
Subject: [LRFlex] Not So Wonderful Kindermann Service
> I'm afraid that I'm not one of those who is enamored of the
> quality of the
> Leica repair service provided by Kindermann.
>
> About one year ago I sent a functioning Leica IIIg to Kinderman
> for a
> routine CLA (Kindermann is not an inexpensive place to have such
> servicedone). It was returned to me with a non-functional self
> timer which
> required my sending it to Kindermann a second time, at my expense, to
> correct sloppy work on their part.
>
> Adding insult to injury, Kindermann uses UPS to ship to the US
> (where I
> live). The sweethearts at UPS charge a $32 customs brokerage fee
> on top of
> the shipping cost to return your own camera back to you (no duty,
> of course,
> and hence no evident service provided by UPS). Shipping by Canada
> Post would
> require no such brokerage fee. Kindermann also billed me for
> return postage
> when they sent the camera back to me the second time which
> required my
> telephoning them (me expense again) to have the expenses reversed
> to them
> from my credit card.
>
> Short of losing my camera, it is difficult to imagine what else
> Kindermanncould have gotten wrong.
>
> Six months after the camera was returned the second time from
> Kindermann,the shutter speed dial came loose. The IIIg is now at a
> domestic US repair
> shop getting that sorted out.
>
>
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