xp pro and ms word

  • From: "curmudgeon les" <one2three4five6@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 23 Mar 2004 05:49:50 -0800

Hello to the list,
 

trying to help a friend, over phone and distance,

, running, xp pro and 4.50, and office 10, and Norton 2004, 

when opening a already, saved document

cannot read one word, or one line down, can only read with jaws cursor

 

if he opens a new document, 

it is fine, can read one word or one line, and do what is needed to  do,

 

but after it is saved and closed, and reopened it is just like all the other 
documents in my documents,

unable to read correctly

 

my quick fix, to solve in the short term 

 

open a new document, which is ok, 

then open  with control o,

and look for the document 

wanted, which will read ok,

 

 

Norton is updated, but when we looked around in it, couldn't find 
miscellaneous, and uncheck office plug in??

 

the only thing new recently, introduced to computer

was floppy disk

can it be a virus, or worm, that Norton didn't find with full system scan??

 

any help greatly appreciated

 

the curmudgeon les

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