Re: true story and wanted to share with you
- From: "Wong" <allanwkf@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 3 Mar 2006 03:09:23 +0800
thanks Daniel. sorry for this.
hth
----- Original Message -----
From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, March 03, 2006 03:05
Subject: Re: true story and wanted to share with you
Bruce is right. This is one of a whole series of humorous fictional tech
support stories that's been circulating in email for years. it's just a
joke. As for being off topic, I'd say "let he who is without sin cast the
first stone," in all humility, except that this one is pretty egregious.
So, though the old story didn't get a rise out of me, just seeing it posted
to the list sure did.
From: "Bruce Toews" <DogRiver@xxxxxxxx>
To: "JFW" <jfw@xxxxxxxxxxxxx>
Cc: <jfw-admins@xxxxxxxxxxxxx>
Sent: Thursday, March 02, 2006 10:24 AM
Subject: Re: true story and wanted to share with you
1. As you say, this is not at all JAWS-related.
2. It is not in fact a true story.
--
Bruce Toews
E-mail and MSN/Windows Messenger: DogRiver@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
Info on the Best TV Show of All Time: http://www.cornergas.com
On Fri, 3 Mar 2006, Wong wrote:
> note: this is nothing to do with JFW but just want to share with all of
> you.
> This story I've heard during my study in college/university 10 years back
> and now has been post by someone to me again.
>
>
> This is a true story from the Word Perfect Helpline, which was transcribed
> from a recording monitoring the customer care department.
>
> Needless to say the Help Desk employee was fired; however, he/she is
> currently suing the Word Perfect organization for "Termination without
> Cause".
>
> Actual dialogue of a former WordPerfect Customer Support employee. (Now I
> know why they record these conversations!):
>
>
> Operator: "Ridge Hall, computer assistance; may I help you?"
>
> Caller: "Yes, well, I'm having trouble with WordPerfect."
>
> Operator: "What sort of trouble??"
>
> Caller: "Well, I was just typing along, and all of a sudden the words went
> away."
>
> Operator: "Went away?"
>
> Caller: "They disappeared."
>
> Operator: "Hmm. So what does your screen look like now?"
>
> Caller: "Nothing."
>
> Operator: "Nothing??"
>
> Caller: "It's blank; it won't accept anything when I type."
>
> Operator: "Are you still in WordPerfect, or did you get out??"
>
> Caller: "How do I tell?"
>
> Operator: "Can you see the C: prompt on the screen??"
>
> Caller: "What's a sea-prompt?"
>
> Operator: "Never mind, can you move your cursor around the screen?"
>
> Caller: "There isn't any cursor: I told you, it won't accept anything I
> type."
>
> Operator: "Does your monitor have a power indicator??"
>
> Caller: "What's a monitor?"
>
> Operator: "It's the thing with the screen on it that looks like a TV. Does
> it have a little light that tells you when it's on??"
>
> Caller: "I don't know."
>
> Operator: "Well, then look on the back of the monitor and find where the
> power cord goes into it. Can you see that??"
>
> Caller: "Yes, I think so."
>
> Operator: "Great. Follow the cord to the plug, and tell me if it's plugged
> into the wall.
>
> Caller: "Yes, it is."
>
> Operator: "When you were behind the monitor, did you notice that there
> were
> two cables plugged into the back of it, not just one??"
>
> Caller: "No."
>
> Operator: "Well, there are. I need you to look back there again and find
> the
> other cable."
>
> Caller: "Okay, here it is."
>
> Operator: "Follow it for me, and tell me if it's plugged securely into the
> back of your computer."
>
> Caller: "I can't reach."
>
> Operator: "Uh huh. Well, can you see if it is??"
>
> Caller: "No."
>
> Operator: "Even if you maybe put your knee on something and lean way
> over??"
>
> Caller: "Oh, it's not because I don't have the right angle - it's because
> it's dark."
>
> Operator: "Dark??"
>
> Caller: "Yes - the office light is off, and the only light I have is
> coming
> in from the window."
>
> Operator: "Well, turn on the office light then."
>
> Caller: "I can't."
>
> Operator: "No? Why not??"
>
> Caller: "Because there's a power failure."
>
> Operator: "A power...................................... A power failure?
> Aha, Okay, we've got it licked now. Do you still have the boxes and
> manuals
> and packing stuff your computer came in??"
>
> Caller: "Well, yes, I keep them in the closet."
>
> Operator: "Good. Go get them, and unplug your system and pack it up just
> like it was when you got it. Then take it back to the store you bought it
> from."
>
> Caller: "Really? Is it that bad?"
>
> Operator: "Yes, I'm afraid it is."
>
> Caller: "Well, all right then, I suppose. What do I tell them??"
>
> Operator: "Tell them you're too stupid to own a computer!!!!!"
>
> --
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