Re: true story and wanted to share with you
- From: "Wong" <allanwkf@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Fri, 3 Mar 2006 03:06:02 +0800
thanks Judith.
Regards,
A W
From: "Judith Bron" Sent: Friday, March 03, 2006 02:39
I've gotten this joke several times. That is what it is, a joke. No one
working for a business would be so stupid as to tell their customer to
return the product. A normal person would have said, "Please call me when
your power goes back on." Wong, this is a joke and should not be taken
seriously. Judith
----- Original Message -----
From: "Wong" <allanwkf@xxxxxxxxx>
To: "JFW" <jfw@xxxxxxxxxxxxx>
Sent: Thursday, March 02, 2006 1:12 PM
Subject: true story and wanted to share with you
> note: this is nothing to do with JFW but just want to share with all of
you.
> This story I've heard during my study in college/university 10 years back
> and now has been post by someone to me again.
>
>
> This is a true story from the Word Perfect Helpline, which was transcribed
> from a recording monitoring the customer care department.
>
> Needless to say the Help Desk employee was fired; however, he/she is
> currently suing the Word Perfect organization for "Termination without
> Cause".
>
> Actual dialogue of a former WordPerfect Customer Support employee. (Now I
> know why they record these conversations!):
>
>
> Operator: "Ridge Hall, computer assistance; may I help you?"
>
> Caller: "Yes, well, I'm having trouble with WordPerfect."
>
> Operator: "What sort of trouble??"
>
> Caller: "Well, I was just typing along, and all of a sudden the words went
> away."
>
> Operator: "Went away?"
>
> Caller: "They disappeared."
>
> Operator: "Hmm. So what does your screen look like now?"
>
> Caller: "Nothing."
>
> Operator: "Nothing??"
>
> Caller: "It's blank; it won't accept anything when I type."
>
> Operator: "Are you still in WordPerfect, or did you get out??"
>
> Caller: "How do I tell?"
>
> Operator: "Can you see the C: prompt on the screen??"
>
> Caller: "What's a sea-prompt?"
>
> Operator: "Never mind, can you move your cursor around the screen?"
>
> Caller: "There isn't any cursor: I told you, it won't accept anything I
> type."
>
> Operator: "Does your monitor have a power indicator??"
>
> Caller: "What's a monitor?"
>
> Operator: "It's the thing with the screen on it that looks like a TV. Does
> it have a little light that tells you when it's on??"
>
> Caller: "I don't know."
>
> Operator: "Well, then look on the back of the monitor and find where the
> power cord goes into it. Can you see that??"
>
> Caller: "Yes, I think so."
>
> Operator: "Great. Follow the cord to the plug, and tell me if it's plugged
> into the wall.
>
> Caller: "Yes, it is."
>
> Operator: "When you were behind the monitor, did you notice that there
were
> two cables plugged into the back of it, not just one??"
>
> Caller: "No."
>
> Operator: "Well, there are. I need you to look back there again and find
the
> other cable."
>
> Caller: "Okay, here it is."
>
> Operator: "Follow it for me, and tell me if it's plugged securely into the
> back of your computer."
>
> Caller: "I can't reach."
>
> Operator: "Uh huh. Well, can you see if it is??"
>
> Caller: "No."
>
> Operator: "Even if you maybe put your knee on something and lean way
over??"
>
> Caller: "Oh, it's not because I don't have the right angle - it's because
> it's dark."
>
> Operator: "Dark??"
>
> Caller: "Yes - the office light is off, and the only light I have is
coming
> in from the window."
>
> Operator: "Well, turn on the office light then."
>
> Caller: "I can't."
>
> Operator: "No? Why not??"
>
> Caller: "Because there's a power failure."
>
> Operator: "A power...................................... A power failure?
> Aha, Okay, we've got it licked now. Do you still have the boxes and
manuals
> and packing stuff your computer came in??"
>
> Caller: "Well, yes, I keep them in the closet."
>
> Operator: "Good. Go get them, and unplug your system and pack it up just
> like it was when you got it. Then take it back to the store you bought it
> from."
>
> Caller: "Really? Is it that bad?"
>
> Operator: "Yes, I'm afraid it is."
>
> Caller: "Well, all right then, I suppose. What do I tell them??"
>
> Operator: "Tell them you're too stupid to own a computer!!!!!"
>
> --
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