response from FS
- From: "Crystal French" <raincrow@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 10 Jan 2011 11:43:58 -0600
Hi,
I wrote to FS tech support about the two bugts in Jaws 12, the one where Jaws
goes quiet on web pages, and the broken UPS tracking in Research It.
I am pasting the answer below.
My question for the list has to do with the advice given for the web page issue.
Am I correct that Jaws won't talk in safe mode?
I don't have sighted assistance right to hand, so was wondering about this.
If anyone has tried this to resolve the issue, has it worked?
Thanks.
Crystal
Dear Crystal
Thank you for contacting Freedom Scientific technical Support. With the
internet explore issue, try runningthe internet explore software in safe mode
with extensions. Use the steps below:
1. Activate the run dialog "windows key+r"
2. 2 Type in:
Iexplore -extoff
And hit enter
See if the issue still take place. In regards to the Research it feature, our
developers are working on a fix for this in a future update.
Be sure to include all previous correspondence pertaining to this matter when
replying to this message so that we might better
assist you.
Regards,
Mr. Tracey Jackson,
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx
<mailto:support@xxxxxxxxxxxxxxxxxxxxx>
Visit our website at:
http://www.freedomscientific.com/
Other related posts:
