Hi to all, and its good news! I have sorted out my webvisum account. If I remember correctly there was a time when I un checked the box that says something along the lines of load webvisum when starting firefox. Well that's probably even not the way it was said but you get the genral idea. After going through the dialog and re-checking the check box it now works again. LOL Sorry for the fault. At least it was my end and not webvisum. LOL Thanks again. Daniel From: Yadiel Sotomayor Sent: Tuesday, January 11, 2011 11:48 AM To: jfw@xxxxxxxxxxxxx Subject: Re: problem with web visum any advice? Did you upgraded your firefox? That could be the colprate. If not, I will need to check... I checked, it works fine on my side and I am running the latest version of firefox. I really don't know what would be the problem. From: Daniel McGee Sent: Tuesday, January 11, 2011 2:55 AM To: jfw@xxxxxxxxxxxxx Subject: problem with web visum any advice? Dear list members, Daniel hear. As my subject says it all. Has anyone in counted the following. And that simply is that the keystroke for solving captures isn't working at present? For those who don't know the keystroke or have forgotten it, it is, Control Alt and the number 6 on the top row of the keyboard. I don't know what you call this row but I don't mean the number pad if one has one weather its on a laptop or desktop. It might work I haven't tryed it. But serf ice to say when I do this action I am currently getting ironicly no capture solution. I could use Solona but I can't remembermy email address and I don't like using that tool. I prefer to use web visum. If people have notice this then what do you recommend I do? Many Thanks Daniel