funnily enough, I did control-y before doing f6, and that worked nicely... and as you said, did I for inbox. in a totally unrelated question but I thought of it because this is another program I will be using at work, has anyone worked with a program called first come first serve? it's a receptionist type program. if you have thoughts would be greatly appreciated. it's probably a Canadian program... Patricia e-mail: bcsarah.fan@xxxxxxxxx msn: bc_sarah_fan@xxxxxxxxxxx