Yes, you are told that but, don't it will stop the older version when it needs to do so, I never shut it down first. Is your virus program popping up a message? Could a firewall be popping up a message? I initially had a problem installing on my computer running Vista Home because my antivirus program was running a scan, I forgot to check it first. Once that finished 11 installed but I did have to give it permission. Rose Combs rosecombs@xxxxx From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Crystal French Sent: Sunday, November 22, 2009 3:56 PM To: jfw@xxxxxxxxxxxxx Subject: Re: no go jaws 11 install Dave, I did not uninstall Jaws 10. When you start the Jaws installation you are told to quit all screen readers first before proceeding with the installation. Crystal