live mailRe: JAWS and Vistas Live Mail Desktop
- From: "J. Black" <underconstruction1@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 12 Dec 2007 12:45:51 -0800
I never heard of this live mail. I am about to get a vista laptop. I didn't
want to vista-ize, but had no choice. Can someone explain what exactly it
is, and if its a vista thing, or an outside program you need to install?
I am also guessing you need to finnesse the pc/jaws curser to use properly
this program?
thanks,
Julian
----- Original Message -----
From: "Peter" <peterholdstock@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, December 12, 2007 10:52 AM
Subject: Re: JAWS and Vistas Live Mail Desktop
Are you using Windows Live Mail, or Windows Mial?
The problems I am having do not just occur when you start the program, they
happen all the time you move through the different folders. It's not just
Jaws repeating things, it takes several quick key presses to move from one
folder to another.
It isn't a JAWS issue as both JAWS 8 and 9 worked fine on the beta version
of Live Mail, and Microsoft have said that it is a problem with Live Mail
not JAWS so we'll just have to wait for the fix from Microsoft.
As for getting to know the interface, I've been using it for months and
using the very earliest beta which all worked great. For the full release
Microsoft added other components to it which are what appear to have made
things go wrong.
Peter
From: James Scholes
Sent: Wednesday, December 12, 2007 4:39 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: JAWS and Vistas Live Mail Desktop
Hi, I know this is a problem, but if you have patience with the program and
just get to know the interface a little bit, you get used to the little bugs
like folders repeating with the arrow keys. I am using jaws 9.0.515 and am
using windows live mail desktop as successfully as I was when using outlook
express preveously, and have found that the bugs only occur after starting
the program, so as it checks my email for me every minute, I leave it open
at all times, and the bugs have sort of worked themselvs out, and who knows,
maybe in the next release of jaws, they might have been fixed. Jaws 8 and
windows live mail is a big no-no though, sadly.
James Scholes
================================================================================
Contact Details:
E-mail/MSN:
jamesscholes@xxxxxxx
Skype: james.scholes
Phone: (44)7765365980
Check out my blog at:
http://jamesscholes.wordpress.com
And my podcast feed at
http://www.gcast.com/u/jamesscholes/main.xml
From: Peter
Sent: Wednesday, December 12, 2007 2:36 PM
To: jfw@xxxxxxxxxxxxx
Subject: JAWS and Vistas Live Mail Desktop
Morning, thought this might useful for you all using Vista and Windows live
mail desktop.
It all worked wonderfully whilst I was using the beta version of the mail
program, but once it went to the release version all of a sudden I had
problems moving between folders, which acted as if it was sticking on a
folder when you press the arrow keys.
JAWS would also repeat a few things, despite me trying JAWS 8 and 9 the
probelm was the same and I managed to rule out that it wasn't a difference
with using the JAWS beta.
Anyway, this has been excelated with Microsoft several times now and please
see their response so far below.
I'll forward the final response from them to the list for those who are
interested.
I'd be interested to know if anyone else has noticed this.
In case somebody wasn't aware of live mail which you have to download, it
allows you to use HTTP email accounts such as MSN and hotmail with it which
is why I started using it due to not being able to use Windows Mail with
them.
Cheers
Peter
From: Microsoft Customer Support
Sent: Tuesday, December 11, 2007 8:45 PM
To: Peter
Subject: RE: SRX1050643519ID - Windows Live Mail:Other:Viewing Messages
Dear Peter,
Thank you for patiently waiting for our response. This is Peter and I am a
Subject Matter Expert from Windows Live Mail Technical Support. Your message
was escalated to me and I would like to assist you with your issue on moving
the folders in Windows Live Mail with JAWS 8 & 9. I know how important it is
for you to have this issue resolved and I sincerely apologize for not being
able to respond to your message within 24 hours.
Peter, our product development team is aware of this issue and they are
working diligently for a resolution. We are also sorting through the large
amount of data from customer feedback that we have right now and once we
have determined the exact cause of this issue, we will use this information
to remedy the situation. Although we may not be able to commit in providing
you an exact date when this issue will be completely fixed, I would like you
to know that this issue has been flagged as "high priority."
I appreciate your continued patience and understanding regarding this
matter.
You are valuable at Windows Live, and we look forward to providing you with
consistent and effective service. We appreciate your input and involvement
in our Windows Live products.
Sincerely,
Peter M.
Windows Live Mail Technical Support
--------------------------------------------------------------------------------
--- Original Message ---
From : "Peter"
Sent : Wednesday, December 05, 2007 10:37:08 PM UTC
To : "Microsoft Customer Support"
Subject : Re: SRX1050643519ID - Windows Live Mail:Other:Viewing Messages
Hello, please could you provide me with an update on your resolution of this
issue.
Thanks
Peter Holdstock
From: Microsoft Customer Support
Sent: Sunday, November 25, 2007 5:10 AM
To: Peter
Subject: RE: SRX1050643519ID - Windows Live Mail:Other:Viewing Messages
--
JFW related links:
JFW homepage: http://www.freedomscientific.com/
Scripting mailing list:
http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
JFW List instructions:
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: //www.freelists.org/archives/jfw
If you have any concerns about the list, post received from the list, or the
way the list is being run, do not post them to the list. Rather contact the
list owner at jfw-admins@xxxxxxxxxxxxxx
Other related posts:
