JAWS and Vistas Live Mail Desktop
- From: "Peter" <peterholdstock@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 12 Dec 2007 14:36:32 -0000
Morning, thought this might useful for you all using Vista and Windows live
mail desktop.
It all worked wonderfully whilst I was using the beta version of the mail
program, but once it went to the release version all of a sudden I had problems
moving between folders, which acted as if it was sticking on a folder when you
press the arrow keys.
JAWS would also repeat a few things, despite me trying JAWS 8 and 9 the probelm
was the same and I managed to rule out that it wasn't a difference with using
the JAWS beta.
Anyway, this has been excelated with Microsoft several times now and please see
their response so far below.
I'll forward the final response from them to the list for those who are
interested.
I'd be interested to know if anyone else has noticed this.
In case somebody wasn't aware of live mail which you have to download, it
allows you to use HTTP email accounts such as MSN and hotmail with it which is
why I started using it due to not being able to use Windows Mail with them.
Cheers
Peter
From: Microsoft Customer Support
Sent: Tuesday, December 11, 2007 8:45 PM
To: Peter
Subject: RE: SRX1050643519ID - Windows Live Mail:Other:Viewing Messages
Dear Peter,
Thank you for patiently waiting for our response. This is Peter and I am a
Subject Matter Expert from Windows Live Mail Technical Support. Your message
was escalated to me and I would like to assist you with your issue on moving
the folders in Windows Live Mail with JAWS 8 & 9. I know how important it is
for you to have this issue resolved and I sincerely apologize for not being
able to respond to your message within 24 hours.
Peter, our product development team is aware of this issue and they are working
diligently for a resolution. We are also sorting through the large amount of
data from customer feedback that we have right now and once we have determined
the exact cause of this issue, we will use this information to remedy the
situation. Although we may not be able to commit in providing you an exact
date when this issue will be completely fixed, I would like you to know that
this issue has been flagged as "high priority."
I appreciate your continued patience and understanding regarding this matter.
You are valuable at Windows Live, and we look forward to providing you with
consistent and effective service. We appreciate your input and involvement in
our Windows Live products.
Sincerely,
Peter M.
Windows Live Mail Technical Support
--------------------------------------------------------------------------------
--- Original Message ---
From : "Peter"
Sent : Wednesday, December 05, 2007 10:37:08 PM UTC
To : "Microsoft Customer Support"
Subject : Re: SRX1050643519ID - Windows Live Mail:Other:Viewing Messages
Hello, please could you provide me with an update on your resolution of this
issue.
Thanks
Peter Holdstock
From: Microsoft Customer Support
Sent: Sunday, November 25, 2007 5:10 AM
To: Peter
Subject: RE: SRX1050643519ID - Windows Live Mail:Other:Viewing Messages
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