Re: jaws/norton
- From: Jean Menzies <jemenzies@xxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Mon, 11 Oct 2004 20:01:20 -0600
If you're getting an illegal operation error when you try to load Word,
you probably have a corrupt normal.dot template file. The normal.dot
file is where the default Word settings are stored, and if it gets
messed up, it can do some weird and horrific things. It just gets
damaged on occasion, despite normal use. When you reinstall Word, it
doesn't fix the problem because it stupidly tries to save your previous
settings. But because it's these settings that are messed up, well, you
don't fix the problem.
You need to delete or rename the normal.dot template. Once that is
done, Word will create a new clean copy of this file based on the
program's default settings as set by Microsoft. Note that you will lose
any settings you had previously made such as in Tools, Options, or Auto
Correct, etc.
The file path for this file is something like:
C:\ Windows \ Application data \ Microsoft \ Templates \ normal.dot
Sorry, but with my new operating system now and user profiles set up, my
path is a bit different than what it was with Windows 98, but I think
that's it. How soon I forget. Smile.
Find the file using Windows Explorer and rename it to Normal.old. By
doing that, you can preserve the file in case it isn't the answer. Then
reload Word and see what happens. If the template was the problem, Word
will create a new normal.dot file and then you can safely delete the
renamed file.
If this wasn't the problem, you can name the file back again. But I'm
pretty sure that's your solution.
Good luck.
Jean
----- Original Message -----
From: "Jeanie Vejil" <proud2be-tsedog@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, October 11, 2004 8:06 AM
Subject: Re: jaws/norton
> Joy, I can't answer your question, although I also use 98 SE, but I'm
> using
> JFW 4.02 at the moment, plus Norton 2003.
>
> Janet, I found the box to uncheck having to do with office XP last
> week,
> but now I can't find it, even when I find miscellaneous. I am using
> Norton
> 2003 just like Joy, but when I find miscellaneous under norton
> antivirus
> options, I can't find that box, and I need to as I uninstalled MS Word
> 2002
> over the weekend and reinstalled it. I had tried Word 2000 once again
> since it at least works for me, but it gave me the same illegal
> operation
> error it did before I had to stop using it.
>
> If someone can tell me again how to get to the box in Norton to
> uncheck for
> office XP, I'd appreciate the help.
>
> Jeanie
>
> At 08:26 AM 10/11/04 -0500, you wrote:
>>Thanks, but now I am having trouble going into Norton. I am using
>>windows
>>98 SE, jaws 5.0, and Norton 2003. When I enter on Norton, jaws
>>doesn't read
>>anything. Is this a jaws thing or is something not right with my
>>computer?
>>Thanks, Joy
>>----- Original Message -----
>>From: "janet smith" <janetp@xxxxxxxxxxxxx>
>>To: <jfw@xxxxxxxxxxxxx>
>>Sent: Sunday, October 10, 2004 8:42 PM
>>Subject: Re: jaws/norton
>>
>>
>> > hi joy you can go in to norton and i do believe go to options and
>> > look for
>> > the office plug in think it is in the misilanious thing in options.
>> > ----- Original Message -----
>> > From: "Joy" <happyhappyjoyjoy@xxxxxxxxxxxxx>
>> > To: <jfw@xxxxxxxxxxxxx>
>> > Sent: Sunday, October 10, 2004 6:58 PM
>> > Subject: jaws/norton
>> >
>> >
>> > >I had to reinstall Norton and word, but I remember that I had to
>> > >uncheck
>> > > something in Norton- an office plug in or something. Can someone
>> > > remind
>> > > me
>> > > what I am supposed to do and how to find it? Thanks, Joy
>> > >
>> > > --
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