Do you have any service pack already installed? Usually SP 3 is the only thing you have to install. But if you don't have any SP installed, start with sp 2 then sp3 to be sure no problem will acur. Negoslav ----- Original Message ----- From: Dorothy Ingram-Gorban To: org, jfw@freelists. Sent: Saturday, November 13, 2010 8:30 PM Subject: jaws12 xp and OE I want to keep an old XP laptop going as long as possible,even though I have a windows 7 desktop, it is 2002, I know service packs are important, can you say if any SP includes all 3,if that is the right number, or does sp1,2, 3 all have to be installed individually many thanks Dorothy?