Re: f s tech support concerns, sorry to hear!
- From: "AB7HW Dick Lee Chrisman" <ab7hw@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 22 Dec 2004 17:01:18 -0700
I am sorry to see this thought go in this vein! You may not appreciate the
thread which is fine, but must we insult people who feel they have a valid
point?
After all this is the season to forgive!
Dick
----- Original Message -----
From: "Blind Melon Chitlin" <buttfish@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, December 22, 2004 2:58 PM
Subject: RE: f s tech support concerns
> Maybe you should try window eyes, The tech support is absolutely superb.
> Fast efficient support .
> Unlike f.s.
>
>
> Cheers,James
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
> Behalf Of Bruce Riddle
> Sent: Thursday, December 23, 2004 7:31 AM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: f s tech support concerns
>
>
> James as i stated i informed f s matter of fact i went a couple levels
> up.
> I only sent something to this list because of the seriousness of the
> matter.
> I think a tech basically suggesting you disable nortons needs to be
> known
> by everyone just to make sure they do not do the same thing.
> ----- Original Message -----
> From: "James" <james@xxxxxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Wednesday, December 22, 2004 12:53 PM
> Subject: Re: f s tech support concerns
>
>
> As I said before, this list isn't set up to complain about problems you
> have dealing with FS tech support. If you issue is with FS, then please
> email FS. The list isn't run by anyone working at Freedom Scientific so
> your complaints, gripes, rantings, ravings, disagreements, grievences
> etc will probably not be seen by employees of FS. While I don't disagree
> with airing those complaints, I feel this particular message would have
> been better directed at the company itself.
>
> James,
> List Admin
>
> At 10:30 AM 12/22/2004, you wrote:
>
> >Thanks Bruce, I truly feel that we, the people on this list need to
> >know these things.
> >----- Original Message -----
> >From: "Bruce Riddle" <bruce@xxxxxxxxxxxx>
> >To: <jfw@xxxxxxxxxxxxx>
> >Sent: Wednesday, December 22, 2004 9:11 AM
> >Subject: f s tech support concerns
> >
> >
> > > Hello List,
> > > I had a serious issue happen with f s tech support this week. I was
>
> > > not going to say anything about it but after thinking about how the
> > > highers up kind of blew it off I thought I would let yall know. I
> > > will give you the readers digest version.
> > > I called their tech support because of sluggishness with jaws 6.
> > > the tech said his name was chad and was very rude. this should
> have
> > > brought up a red flag because their tech support are very
> courteous.
> >this
> > > guy tells me among other things to go to my ms config and disable
> > > everything in start up. I tell him that did not sound right to me
> > > because for one thing my nortons ranin start up. he tells me my
> > > nortons runs as a
> > > service and did not need to be in start up. this did not sound right
> to
> > > me
> > > how ever figureing this guy was trained. I did that. after a little
> > > while
> >of
> > > thinking about it and talking to a friend. I checked and sure enough
>
> > > my nortonn was not running. I then called the tech support found out
>
> > > they sub contract tech help now. talked to the supervisor He never
> > > ask me my name serial number or phone number. wich immediately told
> > > me he was going to
> >blow
> > > it off. I ask him for his supervisors name and extention he give me
> > > the wrong extention how ever I did get ahold of his supervisor. The
> > > supervisor looked into it the next day he called me back and first
> > > thing he said to
> >me
> > > that i had called 6 times to tech support the day before. wich is
> > > correct
> >3
> > > times was to get ahold of some one to take this report. So
> > > obviously he did not take my report serious. I believe that my call
> > > was routed to one
> >of
> > > the sub contracted tech help and one of that guys friends answered
> > > and
> >gave
> > > tech help however they done it under the name of fs and that is the
> > > number
> >i
> > > called and FS should have been more concerned. I am some what
> > > familiar
> >with
> > > the workings of a computer and knew that the nortons thing did not
> > > sound right, but what if a new comer to computers had gotten the
> > > same advice.
> >what
> > > really concerns me is I am afraid this kind of stuff is becoming the
> > > norm
> > > and not accidents anymore. maybe f s has become to big of a business
> to
> >care
> > > about the users since we are not major corparations
> > >
> > >
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