List members, and gentlemen of the business community kindly do not label as a rant, just understand many of us are coping alone at home, Engineer comes from Dell, he discovers the HD on my computer is flawed, he tries to fix it and reinstall windows. No luck. this engineer has a blind Uncle who uses Jaws he understands its importance. He makes about five calls in all to support explaining. They say replace with the hd in box a western digital also, engineer says box is not marked properly to indicate contents, however he goes ahead, and discovers the replacement HAD,is no good, it is flawed! outcome is I must stay in all day Friday for another dell engineer who will come with yet another hard drive, hopefully not flawed .I did ask questions since in the past with another computer an engineer put on a home computer a professional replacement, and for weeks I could only use Jaws in demo mode until I found out Jaws home will not work on a professional computer By that time I had spent several hundreds of pounds sterling updating jaws in the vain hope it would work Maybe a sighted person would have spotted it I only remember. talking of remembrance, in dreadful weather we remembered the 11th day of the 11 month and puts things like computers into proper perspective.Dorothy