Dear list, I am typing this from my old XP laptop using jaws 12,32 bit, why am I not using my windows 7 64 bit and Jfw 12? Well although the dell desktop is less than 1 year old, it crashed downloading Jaws 12, bringing back the memories of my Viglen desktop, failing last year whilst downloading jaws 11, and an engineer saying it had "had it, thankfully I had an external drive and it had backed up, Now I do have a 2 year warranty and after several frantic days of hunting have the contract details will phone dell support in morning .In UK we have to buy if a home user an Indian call center if you are a professional or business Ireland. then . what was I doing at time of crash? well it was the second crash in a short time I was getting in helpful information via Skype from a Jaws user across the Pond, his system crashed or lost Jaws first each time and mine followed. The person helping me is of the opinion that Jaws 12 does not like 64 bit ,and prefers 32 bit. I asked the friend in Uk who advised 64 bit and more than 4 of ram if you can,he is VIP as well and works in a bank networking and doing very technical things. Friend said,"no 64 bit is the future we are all gearing up for it" He said he was of the opinion the next version of windows would be 64 bit only. Well obviously windows 7 is only 1 year old,but technology is moving very fast I am as mentioned typing this using an old Toshiba laptop and outlook express,but heard an article in a computer magazine that only xp2003 will be supported until supported till April 214 if my windows is 2002article said microsoft has withdrawn support,,unless I have sp3 sorry this rather long I ran belark and hear sp2 and something sounding like sp4,but until I can get hold of the engineer who visited last week and who cleaned xp laptop offin May, I am not sure would it take long to download ? Dorothy