Re: Word Navigation in JAWS 7.0
- From: "Francis Daniels" <fdaniels@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 25 Sep 2005 08:34:27 -0700
Sending a message to support does work if they can verify and duplicate the
issue from a careful description of the problem. Writing down what you did, in
detailed steps, and how JAWS acts when doing this will help greatly.
I sent in one recently concerning the insertion of a symbol, using control
apostrophe to get an accent in Word. After several telephone calls and a few
emails explaining what happens, they were able to verify the issue, duplicate
it using my outlined steps, and insert it into the new JAWS release. So it
does work.
By the way, they will want to know your serial number and as much detail about
the issue as they can. They will give you a reference number, so if you need
to contact them further, you have a reference point.
Francis
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