all may not be lost. 1> run jaws in demo mode. 2> insert the floppy and access the drive. If you have files on it, chances are it is not hurt. if it says the disk is unformatted than you've toasted it and you'll need to pay for a new one, but if not, read on: 3> disable norton. In fact, in some cases, I have heard that you need to uninstall it completely which is what I did and which is why I don't use norton. 4> press enter on the hjauth.exe file. ... wait for the dialog to appear... 5> arrow down through the list of actionable options till you get to the authorization count and tab to execute and press the space bar but change the c: to a: 6> ***important*** wait for the check to finish*** 7> tab to the edit window and read the results to find out the authorization keys left on the disk. There should be at least one if you removed yours from the hard drive to the floppy before running it on the pc on which you want to install an authorization. 8. if there is a key on the floppy, tab back to the list of actionable options ant highlight install authorization. make sure that the drive is set to c: and hit the space bar on execute. Now, Wait till your heart stops or you get a new dialog and the disk stops spinning, which ever comes first and you should be fine. Read the dialog to see that the key has successfully been installed. The key word in all of this folks, is "wait" Floppy drives are slow on these fast pcs and as long as the floppy is spinning, it is a good sign. I have also heard of people not having to disable norton in order to install authorization and I also know that it can be configured to ignore the process. Good luck and I hope this helps someone in the future. ----- Original Message ----- From: "Beto Escobar III" <betoescobar3@xxxxxxx> To: "JFW List Serve" <jfw@xxxxxxxxxxxxx> Sent: Saturday, May 01, 2004 9:56 PM Subject: What is the likelyhood of me getting a new Key Disk from F.S.? Hello JFW list serve-- I have kind of an important question to the group... I had my wife remove a key from my PC and put it on hers because I was going to use hers while mine was getting reformatted. Well, guess what happens? My wife sticks the Key Disk in her PC after she installs JFW from the CD-ROM and the head of drive A just keeps rubbing, and rubbing, and rubbing until I ask her what is going on? Well, she says, "I don't know?" After this goes on for about two (02) minutes, I ask her, "Did you stop the Norton Anti Virus before you inserted the disk?" She states in an scared tone of voice, "no.", and I hear her just **pull** out the Key Disk **while** the head of the disk drive was **rubbing** against the Key Disk. I scream , "No!" when I hear her pull it out and she gets scared, and gets up from the chair in an angry sort of way, and just slaps the Key Disk on the table and walks away... With all this in mind, and also knowing that F.S. just recently gave me a Key Disk because I already ran out of these keys. Would they **give me another one**? Honestly, please pray... Thanks, Beto Escobar III, LMSW -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx