Re: What is the likelyhood of me getting a new Key Disk from F.S.?
- From: "Greg Epley" <gregepley@xxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 2 May 2004 08:29:36 -0500
I had something similar happen early on with my limited experience with JAWS
and Norton Antivirus. Fortunately all I lost was one key, which I later got
back when another problem brought my key count below 2; FS provided an auth
string and I got my 5 keys back.
I would call them, explain the situation in a calm but concerned voice, and
hopefully they will agree to replace the diskette. If you feel or realize
that they're not going to do that, ask to speak to a supervisor. FS
shouldn't argue with you over this nor should they charge you to replace the
diskette. FS inherited this auth scheme, is my understanding, but I've
never felt this was a good way to protect software. Too much chance of the
diskette going bad and then one has all these problems. I can't suggest a
better way they could have done it because it's not my software product, I'm
just saying this is just one example of how bad a protection scheme it is
when it causes these sorts of problems for users or support personnel that
must put up with it. I hope things go well and FS just replaces the
diskette at no charge and moves on.
-Greg Epley
----- Original Message -----
From: "Beto Escobar III" <betoescobar3@xxxxxxx>
To: "JFW List Serve" <jfw@xxxxxxxxxxxxx>
Sent: Saturday, May 01, 2004 8:56 PM
Subject: What is the likelyhood of me getting a new Key Disk from F.S.?
> Hello JFW list serve--
> I have kind of an important question to the group... I had my wife remove
a key from my PC and put it on hers because I was going to use hers while
mine was getting reformatted.
>
> Well, guess what happens? My wife sticks the Key Disk in her PC after she
installs JFW from the CD-ROM and the head of drive A just keeps rubbing, and
rubbing, and rubbing until I ask her what is going on? Well, she says, "I
don't know?" After this goes on for about two (02) minutes, I ask her, "Did
you stop the Norton Anti Virus before you inserted the disk?" She states in
an scared tone of voice, "no.", and I hear her just **pull** out the Key
Disk **while** the head of the disk drive was **rubbing** against the Key
Disk. I scream , "No!" when I hear her pull it out and she gets scared, and
gets up from the chair in an angry sort of way, and just slaps the Key Disk
on the table and walks away...
>
> With all this in mind, and also knowing that F.S. just recently gave me a
Key Disk because I already ran out of these keys. Would they **give me
another one**? Honestly, please pray...
>
> Thanks,
>
> Beto Escobar III, LMSW
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