Re: UpdateTookSMA
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 6 Mar 2007 09:28:04 -0800
Hi,
Just yesterday, I went to the activate area of FS/Jaws Headquarters on the
Web, followed the procedure for checking on my SMA status, and was satisfied
to find that I'm listed as being authorized for Jaws 8, which I'm currently
running, plus to upgrades.
But,needless to say, my About Jaws window in the Jaws Help menu is out of
synch with this, and says that I have 0 upgrades remaining. Now, please
note, I know the information online is correct. I'm not worried about the
disparity. But just on principle, I'd like to make the info in About Jaws
square with reality. Of course, if you have to do this yourself every time,
I don't see the utility of having the info there in the first place. Lot of
help that is.
In any case, I went to the Help menu as suggested below, and clicked on the
Update function. Well, I'm sure this is just another bit of clumsy
instructional writing on FS's part, but the only option there is called
Activate. Now, of course, I'm not trying to activate anything. If I didn't
suspect these, I'd in fact be afraid that proceeding with this would
unnecessarily activate my current copy of Jaws all over again, relieving me
of an ILM key to no purpose at all.
Can someone reassure me that it's in fact related to the similar confusion I
had online when, just to check my upgrade status, I had to go through a step
or two of what at first also looked as if I were about to reinstall Jaws? I
mean reactivate it? Whatever?
Is it safe? You click on this Activate button and it takes you through some
steps that simply update your About Jaws information, not anything else?
Thanks.
From: "Cher Bosch" <Cher.Bosch@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, March 06, 2007 8:46 AM
Subject: RE: UpdateTookSMA
You're absolutely right- amazing! Thanks. Even though folks correctly
said not to be concerned, it's pretty neat that you knew how to make the
count look correct again.
Cher
>>> "Lisle, Ted (CHFS DMS)" <Ted.Lisle@xxxxxx> 03/06/07 9:16 AM >>>
Go to Help, and choose update authorization. This will restore your
count.
Ted
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Cher Bosch
Sent: Monday, March 05, 2007 10:24 AM
To: jfw@xxxxxxxxxxxxx
Subject: UpdateTookSMA
OK folks. The free update took an SMA on my computers also. What is
the best/most appropriate way to contact FS re this? Thanks.
Cher
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