Re: Seeking Jaws 7.0 or 7.1 install (file
- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 25 Jun 2007 11:14:11 -0700
chris,
Yes, that's exactly what I needed to know. Thanks very much. What a hassle
this has gotten to be. But enough about that. :-)
Daniel
From: "Chris Skarstad" <toonhead@xxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, June 25, 2007 10:16 AM
Subject: Re: Seeking Jaws 7.0 or 7.1 install (file
Dan
You can most certainly still get earlier JAWS versions, FS likes to
call this package from the web, which is the downloadable versions.
to get to them, click the following link.
http://www.freedomscientific.com/fs_downloads/morejaws.asp
that'll take you right to a page where you can download all of the
previous JAWS 7 versions.
Hope this helps.
At 11:51 AM 6/25/2007, you wrote:
>I've been talking to tech support about my defective Jaws 8 over a long
>sequence of phone calls, first to Tier 1 and then, at my insistence, to
>Tier
>2, which led me to John Carson. I had to insist on escalation because the
>Tier 1 folks have to run through their sequence of getting you to uninstall
>and reinstall, over and over, until your head starts spinning and your land
>line phone bill starts to look like a teenager's cell phone bill, and every
>time you do what they say and need to call again because their instructions
>haven't enabled you to resolve anything, you get another Tier 1 person and
>they insist that you go through the same round of uninstalling and
>reinstalling, as if there's nowhere to go from there and somehow, as if by
>magic, things will be put right during one of these repeated procedures. I
>may be exaggerating a little, but it's so frustrating having to go through
>the same bits again and again.
>
>So I got escalated up to John Carson, and naturally he had me uninstall and
>reinstall, too. In fact, first from my CD and then, when that didn't work
>right, from the online file, which I first had to re-download because I
>couldn't find it on my computer for some reason. Then he had me do a
>Windows
>Restore so that any changes made over the previous month would be undone in
>case such changes might have caused my problems. I doubted that, having
>installed nothing more exotic than IE7 recently, but did as he said. Then
>reinstalled, again. All the while being thankful that I'd retained Jaws 7
>on
>my system (I also have a copy of Jaws 6.2, but I never revert to it as I
>have done sometimes when Jaws 8 has been difficult. Why go back any earlier
>than I have to, is my reasoning.).
>
>Well, he says the next step is that he'll want me to run some Windows
>utility that will do a major cleanup of uninstalled software-- I'll bet
>this
>means it will clean out the Registry as Jaws should have done on its own),
>and preparatory to doing that (with sighted help, because I'm not handy
>with
>Windows Narrator), he'll want me to uninstall all earlier versions of Jaws
>from my computer, and then this utility will clean up everything all at
>once, including all traces left behind by regular uninstall procedures.
>
>So during our last phone call, last week, I asked him "John, you know I
>couldn't have managed to use my computer at all so many times when Jaws 8
>has misbehaved, and been able to uninstall Jaws 8, if I didn't have my good
>old Jaws 7. And with Jaws 8 having been so problematic to this point, why
>would I want to be without Jaws 7? That sounds a little impractical."
>
>And he said, basically, hey, what's the problem? Jaws 8 is going to work
>fine, after we do this stuff. So why would you need Jaws 7 anymore?
>
>Well, forgive me for being skeptical. But since each attempt to fix my Jaws
>8 has failed-- the latest is that it won't even install anymore; whether I
>try installing it from the CD or from the updated version on the FS site,
>the Install Shield Wizard says it can't find what must be a crucial
>Eloquence file with a .dll extension and refuses to proceed. So I'm running
>Jaws 7 all the time, since last time I talked to him.
>
>I figure the safest thing would be for me to make sure I have the Jaws 7
>install file on my hard drive in case the next round of treatment doesn't
>work, either. But I have two questions:
>
>1. I may have the Jaws 7 CD among the things in the file drawer where I
>keep
>all that stuff, but I'm not a Braille reader and don't want to go through
>all the software CDs in that drawer, putting them one by one into my CD
>drive to see what they are. that would be ridiculously laborious and time
>consuming. So I'd much prefer just to have the install file in a folder,
>ready to execute if necessary. Didn't someone post a message not long ago
>offering a whole group of such program installation files for older Jaws
>versions? Can someone tell me how to access these?
>
>2. I've certainly installed the latest Jaws over earlier versions, just as
>you're supposed to do. But I've never even thought about installing an
>*earlier* version when the latest one is on the system. Is this kosher at
>all, to begin with, and if so, what are the special precautions to take
>when
>doing that?
>
>Thanks. Sorry the post is so long-winded, but I'm really frustrated and
>it's
>hard to be more succinct in the state I'm in.
>
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