• From: "Richard sherman" <squirman@xxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Fri, 8 Feb 2008 15:24:01 -0800


I don't think that calling FS from South Africa would be an efficient way to do 
this. I would recommend that you just write them at


it will take longer to get an answer but is a cheaper way to go about it.

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----- Original Message ----- 
From: Jack Chen 
Sent: Friday, February 08, 2008 9:14 AM

Good afternoon

I am not an expert, but I believe the problem has something to do with the 
video settings.  If you haven't tried it already, I would call customer 
service.  The number in the U.S. is 727.803.8600.

----- Original Message ----- 
From: "Morne Van der Merwe" <mvdm13@xxxxxxxxx>
Sent: Friday, February 08, 2008 11:07 AM

> Hallo,
> My name is Morné and I am from South Africa.  I'm a new member to the 
> list.
> I urgently need your help.  I'm a university student and I'm using a
> laptop to take notes in the class.  I use a Dell Laptop and Jaws 8.
> If I open a document in Word, I cannot use my up and down arrows in
> the text.  Jaws then tells me the word blank.  I can only use co ntrol
> left and control right arrows.  I cannot use my up and down arrows to
> read text.  The same in Outlook.  Jaws does not want to read my list
> of messages in my inbox.  I just hear the word blank all the time. Can
> someboddy please help me?  Kind regards, Morné

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