MSN Messenger fix, maybe? FW: Software Technical Support Request
- From: Chris Skarstad <toonhead5@xxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Fri, 22 Apr 2005 08:59:41 -0500
Hi folks
A few days ago I contacted FS tech support about the whole issue I was
having with not being able to read any messages in the history window of
msn messenger 6.2 with JAWS 6.10 update posted April 15th.
They wrote back to me, but their solution makes absolutely no sense to
me. Then again I'm no programmer or scripter so maybe I'm missing
something. I'd like to see what you guys think of this.
Below you'll find the entire transcript of the conversation I had.
>From: "Freedom Scientific Technical Support" <support@xxxxxxxxxxxxxxxxxxxxx>
>To: <toonhead5@xxxxxxxxxxx>
>Subject: FW: FW: Software Technical Support Request
>Dear Chris
>
>Thank you for contacting Freedom Scientific technical Support. In
>discussing this issue with senior specialist, you will press the alt key
>twice alone. As you state, it is a focus issue and taking focus to the
>menu bar and allowing it to go back to the application appears to
>resolve the issue. If I can be of any additional assistance to you, feel
>free to email me back.
>
>If replying to this message, Be sure to include all previous
>correspondence pertaining to this matter when replying to this message
>so that we might better
>assist you.
>
>Regards,
>Tracey Jackson,
>Technical Support Specialist
>Freedom Scientific Blind/Low Vision Group
> -- Henter-Joyce, Blazie, and Arkenstone
>Phone support: 727 803 8600, option #2
>E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx
>Visit our website at:
>http://www.freedomscientific.com/
>
>Our Mission
>To develop, manufacture and market innovative technology-based products
>and services that those with vision impairments and learning
>disabilities use to change their world.
>-----Original Message-----
>From: Chris Skarstad [mailto:toonhead5@xxxxxxxxxxx]
>Sent: Wednesday, April 20, 2005 7:04 PM
>To: Support
>Subject: Re: FW: Software Technical Support Request
>
>HiTracey
>In your last message you wrote:
>if you press the alt key twice, the screen
>should read properly.
>Ok, so are you saying that pressing the alt key twice, once to bring up
>the
>menu bar,and once again to make it go away and the focus is again on the
>
>conversation window, that this will somehow fix the problem?
>I just took a look at the msn messenger help for JAWS 6.0, (I have sense
>
>uninstalled 6.10 and gone back to JAWS 6.0 ILM), and the help topic
>says
>that pressing alt plus the number 1 on the numbers row multiple times
>will
>read increasingly older messages. So with that in mind, are you
>suggesting
>that to fix the problem I should press alt plus 1 twice and not just the
>
>alt key twice? I'm just making sure I understand this because this seems
>
>like a focus issue, and simply pressing the alt key all by itself
>doesn't
>seem like it would be likely to fix the problem. Again, I'm just making
>sure I understand this correctly.
>
>Thanks.
>
>
>
>
>
>
>
>
>
>At 05:34 PM 4/20/2005, you wrote:
> >Dear Chris
> >
> >Thank you for contacting Freedom Scientific technical Support.
> >Unfortunately, this is a known issue that is in the hands of our
>testers
> >and developers. However, if you press the alt key twice, the screen
> >should read properly.
> >
> >If replying to this message, Be sure to include all previous
> >correspondence pertaining to this matter when replying to this message
> >so that we might better assist you.
> >
> >Regards,
> >Tracey Jackson,
> >Technical Support Specialist
> >Freedom Scientific Blind/Low Vision Group
> > -- Henter-Joyce, Blazie, and Arkenstone
> >Phone support: 727 803 8600, option #2
> >E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx
> >Visit our website at:
> >http://www.freedomscientific.com/
> >
> >Our Mission
> >To develop, manufacture and market innovative technology-based products
>
> >and services that those with vision impairments and learning
> >disabilities use to change their world. -----Original Message-----
> >From: toonhead5@xxxxxxxxxxx [mailto:toonhead5@xxxxxxxxxxx]
> >Sent: Friday, April 15, 2005 11:15 PM
> >To: hardwaresupport
> >Subject: Software Technical Support Request
> >
> >Subject = Software Technical Support Request
> >==========
> >User Name = Chris Skarstad
> >Phone = 815-426-6275
> >Email = toonhead5@xxxxxxxxxxx
> >Product Name = JAWS for Windows
> >WIN Version = Windows XP
> >Serial Number = 16399
> >Video Card = Radion 7500/Radion Family
> >Synthesizer = Dectalk Express, Eloquence for JAWS
> >Problem Brief Description= JAWS6.10 Update will not read the text in an
>
> >MSN Messenger 6.2 conversation window. Problem Steps Taken = 1. I
>first
> >upgraded to JAWS 6.10.
> >
> >2. After rebooting, I atempted to start a conversation, and found that
>I
> >was unable to read any text in the conversation window. I could read
> >what I was intending to send as a message, but was not able to read any
>
> >subsequent messages sent to me. When arrowing through the window, all
> >JAWS said was blank, blank, blank. . 4. I unloaded 6.10, and restarted
> >6.0, and still was not able to read any conversations, despite being
> >able to do so under 6.0 before 6.10 was installed. So for now, I have
> >completely uninstalled 6.10 until a fix can be found for this problem.
> >For your reference, the name of the file I downloaded was
> >j6101006u_ILM.exe Also note that after completely uninstalling and
> >re-installing JAWS 6.0 ILM release, I am again able to use MSN
>Messenger
> >6.2 without difficulty. When I atempt to upgrade to JAWS 6.10, the
> >problems begin, and seem to somehow cary over to other versions on the
> >system. Also note that I have tried upgrading to JAWS 6.10 twice, once
>
> >with, and once without murging my settings from a previous version and
> >the same result happens. I hope the description of the problem is clear
>
> >enough.
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