Hi Marsha, I ordered JFW Pro via phone with a credit card, and in a day or two was able to activate it via the Internet. If you used a credit card, you should use the option to update authorization, under the help menu in JAWS. Select options to activate, and then click on the option to use the Internet. If the purchase was processed, your JAWS will be upgraded to the pro version. It is incredibly simple. If your credit card purchase has not been processed (there is a 24-48 hour period to do this), I believe you will receive an error message. Hope this helps, Katrina select _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Marsha Anderson Sent: Sunday, December 11, 2005 1:18 AM To: jfw@xxxxxxxxxxxxx Subject: Jaws Pro Hi At the beginning of last week, I called JFW to upgrade to Jaws pro. I have not received the CD, yet. The computer is here. Can I download Jaws 7 pro? Thanks for any help Marsha Anderson