Yes, I have experienced this, also. I have also had a problem with the "check for updates" method of updating JAWS. The worst of these problems is that on my laptop computer, after using this method, the update wouldn't install at all. When I called Tech Support at Freedom Scientific, they told me that they are aware of this problem, and that the best way to get the updates is to use the web site. They also told me that the preferred link is the http link rather than the ftp link. HTH Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: Crystal French To: jfw@xxxxxxxxxxxxx Sent: Thursday, December 03, 2009 1:16 PM Subject: Jaws 11 update Hi, I can not get the update to Jaws 11 to download from the "check for updates" method. I've tried four times, and the download seems to hang. Have others experienced this? Crystal